Extended Stay America - Tampa - Airport - Spruce Street

Business response:

Dear Rozita, Thank you for taking the time to write a review of your stay. We apologize for the inconvenience caused during check-in. The lack of responsiveness of our staff and the condition of our hotel you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another opportunity so we can leave you with a much better impression on your... read more

Business response:

Dear Rita, Thank you for taking the time to give us your feedback regarding your recent stay. We are disappointed to read about the cleanliness concerns you had with your room. Our housekeeping team will address this on a priority basis, and we are confident this will be avoided. Also, we regret the issues that you had with our front desk, and this is not what we expect from our staff, and they are trained differently. Please give us a second chance to deliver the experience you should always expect from our hotel.Sincerely,... read more

Business response:

Dear Carlos, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Please be assured your comments have been shared with the appropriate departments. On behalf of our entire staff, we look forward to welcoming you back to stay with us again.Sincerely,Hotel Management 

Business response:

Dear Talishayrani, Thank you for your feedback. We are disappointed about your experience at our hotel as we like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Erica, Thank you for staying with us and providing feedback. We are sorry for any disappointment you felt during your visit. If you wish to discuss your experience in detail, please reach out to us at the hotel directly. We hope to welcome you on a future visit. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management 

Business response:

Dear Sheila, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management