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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no hot water and they cloud no fix it or give me another room
Business response:
Thank you for sharing your feedback. We sincerely apologize for the difficulties you experienced, as well as the fact that we did not completely address these to your total satisfaction. Our Maintenance team is working to correct any remaining problems. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
Awful awful awful experience Vomit, need I say more?
Business response:
on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
This place was terrible. Hotels.com indicates breakfast was included. There was no breakfast...just "free" granola bars.....I stayed one night...It is noisy...you have to ask for dishes.....coffee maker but no coffee mugs/cups....silverware was dirty....likely because there was no dish soap...The woman that checked me in was useless.....the young man that was on after 3 was very helpful.
Business response:
Thank you for your review. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
no return noisy beds uncomfortable service people didn't clean during stay; they only tidy up the bathroom ran out of pillows no adjoining rooms despite having families they tried to put our children on a separate floor
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations, and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
No hotel. It’s a homeless shelter! Checked in with Sister and dogs for three day stay to see my sisters daughter and her children. After being there 2hours found out the hotel rents out the entire third floor to the city who houses some of there homeless there. Good idea if they were under control. One of the shelters residents was passed out in front of room. Both my niece (5)and nephew(7) has to walk by that getting into room. He was badly soiled with urine and fecis. Terrible. WiFi did not work hardly. Dog poop all around... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Smokers paradise The hotel smelled like cigarettes as soon as you left the lobby. We had a very difficult time sleeping with the smell penetrating our room. We tried to warm up food in the microwave only to find nasty pubes in there. Will not ever ever ever return.
Business response:
Joe, we apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Not pleased with extended stay First off calling for early check in was a pain, I kept getting different answers from various staff members. Our room smelt like marijuana and my girlfriend was getting nauseous from the smell. Then about 2:30am the people in the room above us got back to their room was extremely loud keeping us awake until 4am. Not happy with our stay what so ever.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
They over booked the hotel and transferred us to another hotel. Unable to rate since we did not stay at Extended Stay
Business response:
Linda, thank you for taking the time to provide feedback. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you better the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.