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Extended Stay America - Temecula - Wine Country
- Hotels
- Temecula, CA
About this business
Location details
27622 Jefferson Ave., Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No shampoo and conditioner in the room floor was . My son was asked and invited to some strangers room.
Business response:
Dear Sheridan, We apologize for the inconvenience you experienced during your stay. Providing essential amenities like shampoo and conditioner is a standard we aim to uphold, and we regret any oversight in this regard. We understand your concern about your son's safety and take it seriously. Our team is reviewing security protocols to prevent such incidents in the future. We hope you will consider giving us another chance to provide you with a more comfortable and secure experience in the future. Thank you for sharing your c... read more
The room was not clean properly and this property is used mostly for low income people living there . Will not stay ever again !
Business response:
Dear Ana, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. We strive to provide a comfortable and welcoming environment for all our guests, and we regret that we fell short in your case. Your comments will be shared with our team to address these concerns and improve our services. We hope you reconsider and give us another chance to provide a better experience in the future.Sincerely,Hotel Management
Extended Stay Not in Great Shape This hotel is in pretty bad shape. The bathroom sink situation was poor. There was nowhere to put the toiletries to get ready in the morning. The lighting in the room was also poor and the light near the mirror kept flickering and the plug underneath did not work. The bed was not the best either, it was not even connected to the headrest.
Business response:
Dear Michael, We appreciate you taking the time to share your experience with us. It's concerning to learn about the challenges you encountered, and we apologize for any inconvenience caused. Your comments regarding the bathroom sink area and the lighting and electric ports in your room are duly noted, and we'll address them with our maintenance team to prevent future occurrences. Additionally, we're sorry to see that the bed didn't meet your expectations. Please know that providing a comfortable and enjoyable stay is our to... read more
Smelly, no view, very expensive, homeless shelter There we lots of people romming arround , they looked like a temporary shelter. It was advertised as free breakfast, it was more like coffee, room was next to the freeway , wall view, not a 250.00 dollar room, rip off.
Business response:
Dear RICARDO, Please accept our apologies for not meeting your expectations in the areas outlined. While we strive to provide a comfortable experience for all our guests, it's clear we fell short of your expectations. Your feedback is valuable, and we'll take the necessary steps to address these issues and ensure all our guests receive the excellent experience they deserve. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
A gross night in Temecula This “hotel” reminded me to ALWAYS read reviews. Please don’t be fooled by this place like I was. This is an apartment complex. I’m pretty sure we were the only overnight guests last night. If you like the smell of curry and stale cigarette smoke this is your spot! Everything felt and looked dirty and run down. Tons of highway noise. You have to ask the front desk for anything you might need like Shampoo. The beat up junker fridge in the “kitchen” was so damn noisy I had to unplug it. Grab and go br... read more
Business response:
Dear Cristy, Thank you for sharing your experience with us. We apologize that your stay did not meet your expectations. We appreciate your feedback and take it seriously. Please know that we are continuously working to improve our property and guest experience. Your comments will be shared with our team for immediate review and action. We hope you'll consider giving us another chance in the future to provide you with a more enjoyable stay. Sincerely,Hotel Management
Disappointing We were so disappointed and left the hotel. We booked another hotel and moved out.
Business response:
Dear Kamran, We are sorry your stay with us was anything other than perfect, and we apologize for any inconvenience that led you to seek alternative accommodations. We wish we could have had the opportunity to address your concerns while you were still here, and we hope to have the chance to redeem ourselves on a future visit.Sincerely,Hotel Management
Worst Temecula Stay ever It was terrible. There were 2 live roaches. The room reeked of cigarette smoke. Was moved to another room that smelled of cooked meat. There were strands of hair in the bathroom. For the short time I was there I dared not sleep in the bed or use shower. Do not recommend.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback is deeply concerning, and we're actively addressing the issues you've raised with our housekeeping and maintenance teams. We understand the importance of a clean and comfortable environment for our guests, and we're committed to rectifying these issues promptly. Please accept our apologies, and we hope to have the opportunity to provide you with a much-improved experience in the futu... read more
Frequently asked questions about Extended Stay America - Temecula - Wine Country
How is Extended Stay America - Temecula - Wine Country rated?
Extended Stay America - Temecula - Wine Country has a 3.1 star rating with 2,218 reviews.
When is Extended Stay America - Temecula - Wine Country open?
Extended Stay America - Temecula - Wine Country is open now. It will close tomorrow at 12:00 a.m.