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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor signage on the outside of the building when trying to locate where it is. The facility is worn looking and needs a lot of housekeeping. The bed had a FILTHY MATTRESS COVER. The towels had pieces of debris on them. The drawers had dirty corners inside. The carpet had large stains. The walls had scuffs on them and you could hear through them as well as hearing people walking on the floor above. The hallways were not very bright or cheerful. The good part was that I didn't see any bedbugs or roaches.
Business response:
Barry, thank you for being our guest. We are sorry for the inconvenience you had while reaching our hotel. Please accept our apologies for the housekeeping issues you mentioned which made for a less than favorable impression of our hotel. Your feedback is essential, so we have discussed it with the head of the appropriate team to ensure we deliver a clean and comfortable stay to all of our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your n... read more
The room I stayed in could have been cleaner, and it had a horrible odor to it. Even though the hotel was non-smoking I felt like I was the only one in the hotel who wasn't, and we're not just talking cigarettes.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Carpet was smoke filled and hardwood floor had not been mopped. Laundry room's activities at night shook the bed. No amenities such as pool, weight room, etc.
Business response:
Thank you for reviewing your stay. We apologize for not meeting your expectations with the on-site amenities and regret the inconvenience it caused. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Where do I begin with this?? The bathroom smelled like urine, thin mildew smelling towels. The kitchen had not 1 dish or utensil to use. Not that I would of but I thought that's what extended stays provided. I was in the first floor that distinctly stated "NO SMOKING" which was far from the truth. Free breakfast consisted of coffee and oatmeal in a bag. The worst part was the clientele at this hotel. It seemed like an open drug market with patrons smoking Marijuana outside near the doors to enter the facility. It almost appe... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future ... read more
No pool no real breakfast you had to pay for housekeeping
Business response:
Renee, thank you for taking the time to review your stay. We’re sorry for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We apologize our hotel policy was not communicated properly to you during the time of check-in. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while plann... read more
Disappointed experience Disappointed that it was a non-smoking facility but every time we walked in that is all you can smell. The rooms were ok for a couple night stay but will not go back.
Business response:
Kelly, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke issue. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,344 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.