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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay Creepy, weird smell not safe.
Business response:
William, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations and the inconvenience you had. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you again for sharing your feedback. Sincerely, Hotel Management
The rooms are poorly kept and out dated. It was very dirty and not to mention one of the night stands were missing in the room I was in. It was a very disappointing experience. I'm glad it was only 1 night stay. I will never return. The rates were over priced and the air conditioner was very loud also my room smelled like cigarettes when I entered....a complete dump!!!!
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We booked via Orbitz. Arrived at the property, the property was over booked and they sent us away. Called Orbitz to investigate and get refunded as this was not our fault. Response from Orbitz “ We would like to inform you that we have spoke with Extended Stay America - Toledo - Holland on your behalf. Please be advised that they decided to follow the terms and conditions of the booking and not issue a refund.” Ummm… not sure how that response is acceptable any way you look at it. I will now need to file a claim with the cre... read more
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard cancellation policy that applies in most situations such as yours. If you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. Also, as your review is anonymous, we would appreciate ... read more
Had trouble getting hot water, the shower flow was a trickle. Not even coffee in the lobby . Room key didn't work 3 of the 4 nights. Would not stay here again.
Business response:
Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities and regret the inconvenience caused by the key card. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable, we are always here to help! We hope this was not too much of an inconvenience and that you will stay with us again soon. Sincerely, Hotel Management
WORST experience This was the worst hotel I've stayed at when it comes to cleanliness, friendliness, wasnt as advertised. We will NEVER stay here again! Fully equipped kitchen was a lie, they gave us 2 plates, cups,bowls silverware for a family of 5, 3 being kids under 6. On our 3rd day we were finally given to pans with no utensils. My 4 year old brought me a pill found on the floor and the manager acted as if he didnt care. Two employees refused to give us toilet paper for the room. Remote didnt work for tv. Was given 3 re... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Smells like smoke, dirty, stained carpets, staff was unkempt and never present. Another guests made a comment that he didnt know he would be in a halfway house. VERY dissapointing and felt unsafe. Do not recommend.
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered and are sorry that you did not experience the best of our staff. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
This was by far the worst hotel I have ever stayed in. It smelled of marijuana, urine and cigarette smoke. Housekeeping was terrible and NO amenities provided - not even ice! You had to ask for the most basic supplies at the front desk. On a positive note, the front desk staff was very friendly.
Business response:
Carlie, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.