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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Limited free WiFi options. No effort to provide any type of breakfast items. Tub was modified that only showers were allowed.
Business response:
Jen, thank you for your review. We are sorry for not meeting all of your expectations and regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Prince, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Charlotte, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
This exterior of the property was littered with beer caps, cigarette butts, garbage and overall, just dirty. I booked through Expedia so I had no idea of the condition. There were individuals outside and inside the building, who loitered and smoked and spoke loudly. If I were a family, stopping over during a road trip, I would be very uncomfortable staying here. No breakfast or any offerings, even coffee, were avalable, though the site advertises such. For peace of mind and a better stay, just skip this one!!
Business response:
Thank you for posting a review of your recent stay. Please accept our apology for the difficulties you experienced. We also regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No & No I stayed here for one night. People were bbqing in the back it seemed as though they lived there indefinitely. Room wasn’t very clean no utensils or anything that usually offered at an extended stay. I won’t ever stay here again for sure. I have stayed at a lot of hotels and this hotel gave me super “motel” vibes to the extent I didn’t feel that safe staying alone. Beware❣️
Business response:
Octayvia, thank you for choosing our hotel for an overnight stay. We are sorry for the cleanliness issues you encountered while you were here. We have shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. We are also sorry for your disappointment with the in-room amenities. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give u... read more
the room was ok. There were old food particles and crumbs on the table and floor. And the hallway felt like I could fall through the floor! Not safe!
Business response:
Thank you for your review. We are sorry for not meeting some of your expectations and for the cleanliness issues in your suite. Your feedback will be shared with our housekeeping team for review and action. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
We got bitten by bugs and housekeeping didn’t change our sheets or garbage and our shower had line blond hair in it
Business response:
Thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.