This profile has been claimed by the business owner or representative.
Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Conditions Floor was filthy, water got on floor from having to fill ice tray for ice needed-mopped up water and towel was BROWN from floor!!! Cupboards broken, debris in kitchen drawers, toothpaste splatter allover back wall and picture hanging near sink!!! BAD!!!
Business response:
We were disappointed to read your feedback and apologize for a less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Never stay there again Bed was hard. Had to request kitchen stuff. Grossly inadequate.
Business response:
David, thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Stay Far Away from the this horrible place They had semi-clean rooms; the young lady who checked me in was spectacular but before I checked out I was called to the front desk to “sign somethings” to find that they had charged me extra for my stay,I would not ever visit this facility again they and their hotel is horrible, Texas Roadhouse was the highlight
Business response:
We are sorry we failed to deliver the exceptional stay you deserve. Please accept our apology, if our staff did not provide you with a clear explanation of the charges at the time of check-out. Please feel free to reach out our front desk for any assistance in regard to your bill. We hope you will consider giving us a second chance to provide you with much better experience. Sincerely, Hotel Management
Dissatisfied The FRONT DOORS TO THIS FACILITY ARE NOT HANDICAPPED ACCESSIBLE. THIS IS 2017. Why not. THIS IS a basic needed. Why have designated handicapped parking spaces Out front and then force the Handicap to struggle to open the two front exterior doors to the facility???
Business response:
Please accept my apology for not living up to your expectations. We are sorry we missed meeting some of your expectations. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. Our management team has also been informed so that they can make necessary changes during our future enhancements. I hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Terrible is all I can say Probably the photos speaks more than I could. See the photos below. Avoid this hotel by all means especially if are with kids. The room was filthy dirty.
Business response:
Beto, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
eh, won't stay again the front desk ladies (saturday at check in and sunday morning at checkout) were friendly....the description included a "hot breakfast" which would have been perfect..i was traveling with a 10 yr. old who does not eat much for breakfast....9am sunday morning there was no coffee no breakfast....there's no coffee pot in the room and the sheets/blankets have a faint cigarette smell....there was shampoo but no conditioner....the room was clean and the bed was comfortable...
Business response:
Careen, we are sorry for the difficulties you experienced during your visit. Being an extended stay, our guests often bring their own bath amenities and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will give us anot... read more
Just say no! Bloody sheets and trash under the bed. Never again. Too bad, we were planning on staying here for several months.
Business response:
We apologize for the cleanliness issues you experienced in your room and regret the inconvenience it caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
Business response:
Ellen, please accept our apologies for your unpleasant experience. We appreciate your feedback as it helps us to improve going forward. We hope we will have another occasion to welcome you back, so we can exceed your expectations. Sincerely, General Manager
Just okay, good for a low budget stay! Staff was great! Walls were very thin and I could here other stomping around late and night, I was also woken up fairly early by others being VERY noisy in the hallway. Decent price, Decent location, however I would pay more for different place next time.
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,344 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.