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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathrooms were not cleaned good. There was blood stains on the wall in the bathroom and blood stain on the shower curtain. The floors hadn’t been swept there was trash under the beds and behind the beds.
Business response:
Thank you for taking time to review your recent visit to our hotel. We are truly sorry that your room was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we're sorry that this was not the case for you. We will discuss your comments with our team to see where we failed, and we will take steps to ensure that it does not happen again. We... read more
A working tv is very important. Remote was dead. HVAC system was typical fry or freeze.
Business response:
Thank you for your review of your recent stay. We apologize for the issues in your suite and the inconvenience it caused. Your feedback will be shared with our maintenance team for review and action. We hope to have another chance to redeem ourselves on your future stay. Sincerely, Hotel Management
Poor signage on the outside of the building when trying to locate where it is. The facility is worn looking and needs a lot of housekeeping. The bed had a FILTHY MATTRESS COVER. The towels had pieces of debris on them. The drawers had dirty corners inside. The carpet had large stains. The walls had scuffs on them and you could hear through them as well as hearing people walking on the floor above. The hallways were not very bright or cheerful. The good part was that I didn't see any bedbugs or roaches.
Business response:
Barry, thank you for being our guest. We are sorry for the inconvenience you had while reaching our hotel. Please accept our apologies for the housekeeping issues you mentioned which made for a less than favorable impression of our hotel. Your feedback is essential, so we have discussed it with the head of the appropriate team to ensure we deliver a clean and comfortable stay to all of our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your n... read more
The room I stayed in could have been cleaner, and it had a horrible odor to it. Even though the hotel was non-smoking I felt like I was the only one in the hotel who wasn't, and we're not just talking cigarettes.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.