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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again BED BUGS! I have many bites from one night in this place. The carpet was not clean. There was also no counter space in bathroom. Breakfast was a choice of two granola bars, two muffins, or instant hot cereal, and coffee. That’s it! The recent reviews are questionable. Scroll down to about March to see the true ones.
Business response:
Dear Brenda, thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
This place is trash don't go.
Business response:
Donald, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not all that happy Advertised full kitchen...even front desk girl said there were pots, pans, dishes etc. There were none. 3 tiny pillows. When asked for more I was sent 2 third flr storage. Picture of bed looked nothing like actual need. Continental breakfast was coffee, muffins and small bags of oatmeal. Last visit I stayed at a hotel, during covid, was about $20 more a night and offered so much more. I thought I would save a bit and still have about the same comfort without a pool and jaccuzi. Honestly, I should have paid... read more
Business response:
Carla, thank you for taking the time to review your stay. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the in-room amenities. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Extended Stay boasts a ten point cleanliness procedure. The floor in my room was filthy. It was not carpeted and had a faux wood pattern vinyl flooring. Dark brown. It looked like they mopped with dirt water. There were swirl marks and foot prints all over the floor. The work table, also dark brown, had dirty water swirls too. The air conditioner only blew ambient air. I was very disappointed with my stay.
Business response:
Eric, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will give us a ... read more
Homeless people fighting at night and my neighbor was inconsiderate yelling at 2 am in morning cause he couldn’t find his phone . Walls are paper thin .
Business response:
Staci, thank you for your honest evaluation. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.