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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so good. Refrigerator was so loud, food crumbs in dresser drawer, no shampoo was offered. Hair in shower. Room wasn’t clean.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is disheartening, and we take these concerns seriously. We will address the issues you highlighted with our housekeeping and maintenance teams to ensure a more pleasant and well-maintained environment in the future. Your comfort is our priority, and we appreciate your understanding. We are committed to providing you with a significantly improved experience if given another chance.Sincerely,Hotel Management
Hotel's wifi was broken for the entire duration of my stay
Business response:
Dear Mingxin, Thank you for sharing the specifics of your stay with us. We apologize for the internet service issues during your visit. We all rely on our devices to stay connected, so we can certainly understand your frustration. We have followed up with our service provider to address the issue. Thank you for your comments; we hope to see you again the next time you are in the city.Sincerely,Hotel Management
We stayed 2 nights over the Thanksgiving weekend. We had our grandkids in tow so we were hoping to cook a bit in the room and use the pool. The pool was shut down and my understanding is that it has been down for some time. This property offers nothing extra and I mean nothing. The property was equipped with a kitchen. The burners do not heat up properly and the kitchen area was filthy, as well as the windows also. When we went to use the kitchen there was not one thing in there to use. No cups, plates, silverware etc. There... read more
Business response:
Dear Robin, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for... read more
I have a video of a roach i found. So dirty and dusty.
Business response:
Dear Ebuwa, Thank you for reviewing our hotel. We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We regret the frustrations you experienced, and we are grateful for ... read more
Very unsafe area people playing loud music overnight
Business response:
Dear Ralph, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. We are grateful to you for bringing these issues to our attention, and we assure you that your concerns have been shared with the appropriate individuals. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel M... read more
At checking in I asked the gentleman at the desk what was the latest time to check out he said 12:00. The following morning a lady came banging at my door it was about 10:40 she then proceeded to open the door and yelled for us to get out because it was passed out check out time, I told her the gentleman has said 12 noon she yelled NO that’s not correct check out is now! I told her I would get up and get ready to leave. I did not see her face or catch her name as I was still in bed. I let the lady at the desk know about the ... read more
Business response:
Dear Mari, We sincerely apologize for the confusion and the unpleasant experience you had during your stay. Our team strives to provide accurate information, and it's clear there was a miscommunication regarding the check-out time. We deeply regret the incident involving our staff member, which is not representative of our usual high standards of professionalism and courtesy. Rest assured that your feedback will be shared with our team to ensure such matters are never repeated. We hope you will give us another chance to welc... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,969 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.