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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
CHOOSE ANOTHER HOTEL The room had some small trash items missed my house cleaning. The toilet paper handle was broken the shower leaked all night and the sink in the bathroom handle came off. The refrigerator is old dirty and rusty. The pillows were horrible to sleep with. Very noisy hotel whoever was above us was very loud all night long didn’t get a good nights sleep. You’re better off paying a couple more dollars and staying at another hotel. Upon checking out I was telling the front desk and it was almost like she didn’t... read more
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are also sorry for the noise and service issues you underwent, and we will address them with appropriate individuals to see where we can improve. We are grateful for your patience, and we hope you will consider a return visi... read more
Lady at the front desk was pretty vulgar and made an inappropriate comment
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and we are genuinely sorry for the inconvenience. We will share your comments with our team to prevent such incidents in the future. It was our pleasure to accommodate you, and we hope you will give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Person that check us in was rude the food offered was very poor and bread was old. There was no soap on the room .
Business response:
Fabian, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We are also sorry for the lack of in-room amenities; please know our front desk is always available to help make you as comfortable as possible. We regret your disappointment with the food we serve; we will share your feedback with our food and beverage department to enhance our guest experience. We hope you w... read more
Me parece mal que me pidieron depósito y no me lo an devuelto 100 dólares
Business response:
Alfredo, thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Avoid this hotel they don't care about cleanliness I found stains and dust piles. I also found dirty towels left in the bathroom. I also found a bunch of long hairs all over.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Staff knocking at 10 am to clean room. Breakfast was not good
Business response:
Anita, thank you for taking the time to post a review. We want to apologize for the accidental interruption from our staff. We will address this matter to ensure it is not repeated. We very much appreciate you bringing this to our attention. Also, we are sorry our grab-and-go breakfast was not to your liking. We will make note of your feedback as we plan any changes to our breakfast choice. we would welcome another opportunity to provide the excellent hospitality for which we are known. Sincerely, Hotel Management
Decepción El cuarto que me dieron no estaba echo y la cama muy incómoda Me fui por lo que pague pero es uno de los más malos que me hospedado
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,967 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.