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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wonderful The price was a bit much for one night,it started as one price then taxes made it another price...and they do take prepaid cards like chime,we almost didn't get our room. The suite was really nice and clean...it was like a home away from home
Business response:
Dear Nevaeh, We are delighted you found our suite at Extended Stay America comfortable and welcoming, like a home away from home. We appreciate your feedback on pricing and payment options and apologize for any inconvenience. Your comments help us improve, and we hope to provide you with an even better experience on your next visit. Sincerely, Hotel Management
Our stay was amazing and the next time come down for vacation I’ll be booking it again to stay here. The only issue we had was the water pressure to the shower in room 310 wasn’t very good. I honestly liked everything about me and my girlfriends stay. It was very clean, comfortable and not far from the beach at all while also being right across the street from Wawa’s so if we wanted any late night food after we got back it was there.
In short, it was sustainable for the amount of the stay and urgency, however, it could use some work A little more hospitality. The rooms should be upgraded where needed, as our dining chairs had wear and tear on them. No plates or utensils in rooms. The bathroom smelled like cigarettes and the light was not working. Breakfast consists of crackers, instant oatmeal, and fruit. It was laid out on a table in the lobby, with nowhere to sit. They also don't have utensils in the rooms, you have to go ask for them.
Business response:
Dear Ortiz, Thank you for your feedback. We appreciate your comments regarding breakfast and room amenities. Your observations about the dining chairs and bathroom have been noted and will be shared with our team. We strive to improve our services continuously and value your input. We hope to provide you with a better experience on your next visit. Sincerely, Hotel Management
I liked having a two bedroom apartment, with a full kitchen, great TVs, and great Air Conditioning! The rooms don't come equipped with Silverware, Dishware, pots and pans. A guest has to rent them. That's okay, we brought our own. But it would have been nice. Late check out was not offered. We did not do the breakfast thing. But the climate control in the room was great. Good AC ! I liked that we could bring our dog for a $25 per night fee! Having my pet therapy dog really was nice. I liked the flat screen TVs in both bedroo... read more
Business response:
Dear Charles, Thank you for your positive feedback and for highlighting the aspects you enjoyed, such as the two-bedroom apartment, full kitchen, and pet-friendly policy. We are glad you appreciated the climate control and the quality of the TVs. We apologize for the inconvenience regarding the lack of in-room kitchenware and the late check-out policy. Your comments are valuable to us, and we will consider them as we strive to enhance our guests' experience. We hope to welcome you back in the future. Sincerely, Hotel Managem... read more
Exceptional
Overall it is good Expect it little more clean, shower curtain is little unclean, stoves heated slowly Location, accessibility and friendliness
Pleasant It was dirty and a little ran down. The location was a bit sketchy, with cars in the parking lot looking abandoned. The staff was cool and helpful.
Business response:
Dear Mark, Thank you for your feedback. We appreciate your kind words about our staff. However, we regret that the cleanliness and condition of the property did not meet your expectations. We apologize for any discomfort caused by the state of the facilities and the surrounding area. Your comments will be shared with our team to address these issues and improve our services. We hope you consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management
Exceptional
Exceptional
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,627 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.