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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only had one oven rack’
Business response:
Dear Jayana, Thank you for choosing Extended Stay America. We appreciate your feedback and are pleased to hear you took advantage of our in-room amenities. Your comments help us improve, and we'll look into providing additional oven racks for a more convenient experience. We value your stay and hope to welcome you back for an even better stay.Sincerely,Hotel Management
I would if gave all 5 stars but the first room had to change because the sofa smelled like urine! I went to the front desk and was immediately moved to another room without hesitation!! That was my only issue! Maybe have the dishes and cookware in the room ahead of time!
Business response:
Dear Jayana, Thank you for staying with us. It delighted us to know that you enjoyed most aspects of your stay. However, please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Please know this is not usual for us, and we will share your feedback with our housekeeping team. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
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The room was nice but it smelled when I got to my room and the floors were not cleaned very well
Business response:
Dear Jared, We want to first thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in your room's preparation, and we will address this appropriately with our housekeeping team. On a positive note, we are glad the remainder of your visit was flawless. We hope you will come back for a perfect experience from check-in to check-out.Sincerely,Hotel Management
I arrived and the clerk at the desk was super nice and informative. There are extra security measures which are good, the area around doesnt seem the safest with cops going off at night and car alarms, just make sure everything is safely stored. I got a studio room and it was nice and spacious. Loved the kitchen and the tiny apartment vibe, its super great since i travel a lot to be able to cook my own meals,but it smelled a bit like wet dog, and i found a couple of fleas. It was super nice overall for the price, just make s... read more
Business response:
Dear Guest, We appreciate you taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit; however, we apologize for the difficulties you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention. Thank you once for choosing us during your visit, and we hope to have another opportunity to welcome you back soon. Sincerely,Hotel Management
Very clean and well made up room
Business response:
Dear Eddie, We're delighted you had a positive experience at our hotel. Providing a clean and enjoyable stay for our guests is our top priority, and it's wonderful to know that we succeeded during your visit. We appreciate your kind words and hope to welcome you back for another excellent stay at our hotel. Thank you for choosing us!
I had an early morning surgery at Sentara hospital, this was the closest hotel. Rather than make a long, very early drive we decided to come the previous evening. It was convenient, but was not a good choice. Someone in the room above was pacing all night long and the floor sounded like a drum. We may have gotten an hours sleep.
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,554 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.