Extended Stay America - Virginia Beach

Business response:

Dear Valued Guest, On behalf of our team at Extended Stay America, thank you for the review. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon. 

Business response:

Dear Gabrielle, Thank you for sharing your review and that you like your room. We are disappointed to hear about the concerns about the smell in the building, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay. We hope you will revisit us so we can show you the visit you deserve.Sincerely,Hotel Management 

Business response:

Dear Gustavo, Thank you for your recent stay and for sharing your review. We always appreciate hearing from our guests and are glad our location near the beach, attractions, and shops were perfect for your needs. However, we apologize for anything other than a spotless guest suite and the housekeeping service issues you experienced. This does not meet our standards, and we thank you for bringing this to our attention. Our goal is to match our great location with exceptional customer care, and we will continue to work hard to... read more

Business response:

Dear Valued Guest,Thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. 

Business response:

Dear Valued Guest, On behalf of our team at Extended Stay America, thank you for the review. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon. 

Business response:

Dear Valued Guest,Thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. 

Business response:

Dear Valued Guest,Thank you for taking the time to share your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.