Extended Stay America - Virginia Beach

Business response:

Dear Charles, Thank you for your positive review. We are pleased you enjoyed a clean and comfortable stay at Extended Stay America. We appreciate your feedback and look forward to welcoming you back for an even better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Joel, Thank you for your feedback. Our aim is to provide the best experience for every guest, and we regret not meeting the standards we strive to maintain. We appreciate your stay with us and value your input. We are committed to improving and hope to provide you with a more exceptional stay in the future.Sincerely,Hotel Management 

Business response:

Dear April, We apologize for the inconvenience you experienced with the toilet and the presence of ants in your room. These issues are certainly not up to our standards, and we regret that they affected your stay. Your feedback is important to us, and we will address these concerns with our maintenance and housekeeping teams to prevent future occurrences. Thank you for bringing this to our attention, and we hope you will give us another chance to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Kimberly, Thank you for your feedback. We regret that your experience did not meet your expectations. Your comments are valuable, and we will use them to make improvements. If you decide to give us another chance in the future, we hope to provide a much better experience.Sincerely,Hotel Management