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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ebony the manager was very professional and accommodating. Made our stay very enjoyable. Thank you.
Business response:
Dear Francisco, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Your compliments for Ebony are shared with the entire team. Thank you for choosing Extended Stay America, and we would love to welcome you back any time you are in the area.Sincerely,Hotel Management
I’ve never been to a hotel that counts how many towels and wash clothes they give you, and in order to get more you have to give back exactly the number they gave you.. just weird..
Business response:
Dear Stephanie, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
This hotel was really nice, the staff very friendly and helpful. Key entry is a nice safety feature. Room and common areas were clean, modern and attractive. Great place, would stay here again.
Business response:
Dear Robin,We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.
Home away from Home! Great trip. Took a family trip to the Beach and we really felt at home stay at the hotel. The front desk was very nice. the rooms are well equiped for business or family.
Business response:
Dear Raymond, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely,Hotel Management
Location and cleanest
Business response:
Dear Cessy,We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.
Business response:
Dear Pinal,We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.
The staff are incredibly welcoming and friendly. The hallway by our room however smelled like smoke.
Business response:
Dear Josel, Thank you for taking time out of your day to post a review. We love reading wonderful comments about our associates and will be sure to share this review with our entire team. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Little ghetto for my taste.
Business response:
Dear Kristopher, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Not the worst ever but far from the best. I put a towel under the door in hopes of stopping the smell of marijuana seeping into the room. Constant use.
Business response:
Dear Guest, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. While we permit smoking in certain areas, it should never interfere with our non-smoking guests. We are sorry for not being able to accommodate you in a more suitable suite, and we regret this issue compromised your stay. We have shared your concern with our team and will ensure we are more diligent in satisfying our guests. We hope this unfortunate situati... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.