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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean and well made up room
Business response:
Dear Eddie, We're delighted you had a positive experience at our hotel. Providing a clean and enjoyable stay for our guests is our top priority, and it's wonderful to know that we succeeded during your visit. We appreciate your kind words and hope to welcome you back for another excellent stay at our hotel. Thank you for choosing us!
The staff was amazingly friendly, but we had a very dirty mattress in our room. The front desk lady gave us extra sheets and refunded half of our costs for the inconvenience.
Business response:
Dear Rebecca, Thank you for sharing your thoughts about your recent stay. We are glad to hear our staff dealt well with your concerns. However, we apologize you were inconvenienced by the cleanliness issue in your suite. Our goal is to provide every guest with an excellent visit; therefore, we are sorry this was not your experience. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Manag... read more
Very beautiful place very nice and clean was a awesome stay love it
Business response:
Dear Priscilla, We're delighted you had a positive experience at our hotel. Providing a clean and enjoyable stay for our guests is our top priority, and it's wonderful to know that we succeeded during your visit. We appreciate your kind words and hope to welcome you back for another excellent stay at our hotel. Thank you for choosing us!Sincerely,Hotel Management
Ok if you don’t mind the smell of weed in the hall Hallways smelled like weed. Guest sat outside the office smoking weed. Rooms were clean but without usual amenities. Had to get shampoo, hair dryer and silverware from front desk. Beds were comfortable. Employees were friendly and helpful.
Business response:
Dear Michelle, Thank you for staying with us and sharing your experience. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We apologize for anything other than an exceptional experience, and we hope you will return for a much-improved stay. Thank you again for being our guest.Sincerely,Hotel Management
Clean and friendly
The staff was very courteous and attentive.
Business response:
Dear sonial, Thank you for choosing Extended Stay America and taking the time to share your experience. We are delighted to hear that our staff was very courteous and attentive during your stay. We strive to provide exceptional service to all our guests, and it is always a pleasure to receive positive feedback. We value your patronage and hope that you will continue to choose us for your travel needs.Sincerely,Hotel Management
The Boyd’s family Room was nice service was pretty good over all enjoyed our stay
Business response:
Dear Boyd's family,We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.
Business response:
Dear Belinda,Thank you for being our guest. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,561 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.