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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Extended Stay America – Virginia Beach features clean, fresh, and modernized comfort. Feel at home with our fully-equipped kitchens, including an oven and dishwasher, on-site laundry facilities, and fitness center. Conveniently located right off of I-264, this Extended Stay America hotel is only minutes away from fun in the sun at Virginia Beach. You’ll also have access to food and swings at Topgolf, located just 5 minutes away. *This property only accepts chip cards for payment*Extended Stay America – Virg... read more
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was self-serve instant oatmeal, coffee, hot water, muffins and granola bars. Room, especially bathroom, was worn. Noticable chip in the tub and dirt on the bath mat.
Business response:
Dear valued guest, Thank you for reaching out to provide such valuable feed-back. Rest assured we take your feedback very seriously and will look into this matter further. I would like to apologize for falling to make your stay less than exceptional. Please let us know if we could be of further assistance. Have a marvelous day.
It served our needs perfectly.
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
Horrible Check In Room itself was good, but my experience with check in is why I would never book again. The front desk was extremely rude. I had an issue with my reservation. My wife booked it through hotels.com and it was under her name so she advised to call hotels.com and get it switched to my name. I called Hotels.com and we called three way the front desk she was not answering the phone. During this time she told Me to wait outside. But I had to come back and look inside the window and she’s just standing there not ans... read more
Business response:
Dear Mark, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We will use your feedback as a training tool to improve the experience for future guests. We hope to have another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
Business response:
Dear Valued Guest, Thank you for choosing to stay with us and providing such valuable feedback. We are so sad to hear you did not enjoy your stay with us. Your feedback will be passed on through the organization and used to ensure we improve our service. If there is anything else we can assist with please feel free to reach out.
I Like everything about my stay,from the customer service to my room and the area
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the entire team.
Pros: pet friendly with plenty of places to walk the dog. Helpful and friendly staff. Suites layout was perfect for our needs. Basically clean. Cons: Dated and worn. Our first suite smelled strongly of smoke, but we were able to move to a better suite. The kitchen has no way to cook anything. A few dishes, silverware and bowls were stored in the dishwasher, and one bowl was still dirty. Had to ask for extra blankets and the pull out bed had no sheets, so had to ask for those too. The breakfast was almost non-existent. Only c... read more
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. We are glad to know you liked the comfort of your suite and had an overall pleasant time here. We are sorry for the issue you had with the the dirty bowl in the dishwasher, and you were also not happy with our complimentary grab-and-go breakfast. We have discussed these concerns with the respective team to see where the necessary changes can be implemented going forward. We hope you will choose us again the next time you are in this area.
Clean and safe i will be back again
Business response:
Dear Valued Guest, We are so delighted to hear that you enjoyed your stay with us. We will share your comments with the rest of the team to celebrate your stay. If we can be of further assistance please don't hesitate to reach out. Have a marvelous day.
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 4.2 star rating with 919 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.