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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room's lock and door didn't consistently work. Staff was helpful but Room 325's door/lock needs repair. The breakfast is lighter than at many hotels that offer free breakfast. A sock was lying in the entrance foyer of our building.
Business response:
Dear Catherine, thank you for staying with us and providing your feedback. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We have also shared your feedback regarding breakfast with our food & beverage team to see where we can do better. We are happy that you liked the service provided by our staff. We would appreciate another opportunity ... read more
The room was ideal for my family and I.
Business response:
Dear Elliott, thank you for taking the time to share your review of our property. We are thrilled that your time with us was so amazing. Our location, services, and amenities, together with our dedicated team of hospitality professionals, help create a memorable experience for our valued guests. We look forward to hosting you again. Sincerely, Hotel Management
Convenient
Business response:
Dear Diane, thank you for taking the time to share your review of our property. We are thrilled that your time with us was so amazing. Our location, services, and amenities, together with our dedicated team of hospitality professionals, help create a memorable experience for our valued guests. We look forward to hosting you again. Sincerely, Hotel Management
Business response:
Dear Valued Guest, Thank you for choosing to stay with us and providing such valuable feedback. We are so sad to hear you did not enjoy your stay with us. Your feedback will be passed on through the organization and used to ensure we improve our service. If there is anything else we can assist with please feel free to reach out.
The room itself appeared to be clean. The couch was uncomfortable, the bed could have been better. There were black spots on under the air conditioner and we found a roach in the cabinet. Also, they provide dishes to be able to cook with but you have to provide your own dish soap to clean them.
Business response:
Dear Kristen, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hop... read more
I would love to stay there again
We made a reservation made for 4 guests for a room with full kitchen. On arrival we had to make numerous trips to the front office to get stuff that was missing in the room. No one will get this to your room, You have to fetch the missing stuff by yourself. We had only dishes for 2, sheets and pillows for 2, no toaster. We were told that the hotel was out of forks and pillows and that we had to wait til monday to address the situation with management. We checked in on a Saturday so we went out and bought a pillow in a store.... read more
Business response:
Dear Martin, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will reconsider and give us another opportunity to welcome yo... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,554 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.