This profile has been claimed by the business owner or representative.
Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Valued Guest, Thank you for choosing to stay with us and providing such valuable feedback. We are so sad to hear you did not enjoy your stay with us. Your feedback will be passed on through the organization and used to ensure we improve our service. If there is anything else we can assist with please feel free to reach out.
I Like everything about my stay,from the customer service to my room and the area
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the entire team.
Pros: pet friendly with plenty of places to walk the dog. Helpful and friendly staff. Suites layout was perfect for our needs. Basically clean. Cons: Dated and worn. Our first suite smelled strongly of smoke, but we were able to move to a better suite. The kitchen has no way to cook anything. A few dishes, silverware and bowls were stored in the dishwasher, and one bowl was still dirty. Had to ask for extra blankets and the pull out bed had no sheets, so had to ask for those too. The breakfast was almost non-existent. Only c... read more
Business response:
Dear Valued Guest, Thank you for taking the time to share your feedback. We are glad to know you liked the comfort of your suite and had an overall pleasant time here. We are sorry for the issue you had with the the dirty bowl in the dishwasher, and you were also not happy with our complimentary grab-and-go breakfast. We have discussed these concerns with the respective team to see where the necessary changes can be implemented going forward. We hope you will choose us again the next time you are in this area.
Clean and safe i will be back again
Business response:
Dear Valued Guest, We are so delighted to hear that you enjoyed your stay with us. We will share your comments with the rest of the team to celebrate your stay. If we can be of further assistance please don't hesitate to reach out. Have a marvelous day.
Room was very nice and clean. Area was quiet. Pillows were better than a lot of other places (soft & pliable). Staff friendly. Dislikes: Never could get an internet connection, even the staff could not get it to work. Could never get anyone on internet help line. Don't advertise having breakfast if you only offer a few packs of oatmeal & some packaged muffins. Not even tables.
Business response:
Bryan, thank you for taking the time to share your feedback. We are glad to know you liked the comfort of your suite and had an overall pleasant time here. We are sorry for the issue you had with the internet connection, and you were also not happy with our complimentary grab-and-go breakfast. We have discussed these concerns with the respective team to see where the necessary changes can be implemented going forward. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Average Extended Stay Hotel Nothing spectacular but the front desk staff was nice, the room was clean, the grounds were clean, and everything was well kept. Not the greatest part of town but I still felt safe.
Business response:
Dear valued guest, Thank you for reaching out to provide such valuable feed-back. Rest assured we take your feedback very seriously and will look into this matter further. I would like to apologize for falling to make your stay less than exceptional. Please let us know if we could be of further assistance. Have a marvelous day.
Business response:
Dear valued guest, Thank you for reaching out to provide such valuable feed-back. Rest assured we take your feedback very seriously and will look into this matter further. I would like to apologize for falling to meet not only your expectations but ours as well. Please let us know if we could be of further assistance. Have a marvelous day.
Clean
Business response:
Dear Valued Guest, We are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,554 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.