Extended Stay America - Virginia Beach

Business response:

Dear Deborah, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay, and we apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. Thank you once more for your review. Please come back and see us again soon.Sincerely,Hotel Management 

Business response:

Dear Valued Guest, We apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you... read more

Business response:

Dear Giomar,Thank you for your valued feedback. Your comments will be shared with the team. We strive to deliver exceptional service every time. If we could be of further assistance please do not hesitate to reach out. We hope you will choose Extended Stay America when you return to Virginia Beach. 

Business response:

Dear Jeanette, Thank you for the terrific review and for sharing it online. We are thrilled you enjoyed our friendly, helpful staff and fresh accommodations and that you were able to get a great night’s sleep. We strive to deliver exceptional service every time, so knowing that you were delighted by our efforts is what makes our day. We hope you will choose Extended Stay America when you return to Virginia Beach.Sincerely,Hotel Management 

Business response:

Dear Jorge, On behalf of our team at Extended Stay America, thank you for the review. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon. 

Business response:

Dear Robert, On behalf of our team at Extended Stay America, thank you for the review. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon. 

Business response:

Dear Valued Guest, Thank you for being our guest. We are delighted you loved so many aspects of the hotel and had a pleasant stay overall. We hope you will revisit us next time your travels bring you to this city and enjoy a seamless stay. 

Business response:

Dear Valued Guest, we are so delighted to hear you enjoyed your stay with us. Your feedback will be celebrated with the team. Thanks again for your valued feedback if we could be of further assistance don't hesitate to reach out.