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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The halls were stinking
We did not end up staying here as they did not have a pool. It was still listed on Expedia, but the pool had been removed last year. They gave us a refund immediately when we got there and found out the pool was gone. It was a family vacation in the heat of July.
That people were outside talking loud and smoking cigarettes.
Business response:
Dear Angela, We apologize for the disturbance caused by guests talking loudly and smoking outside. We understand how important a peaceful and comfortable environment is during your stay, and we’re sorry this impacted your experience. Our team is reviewing outdoor areas and guest behavior guidelines to minimize such disruptions in the future. We also encourage guests to report disturbances in real-time so we can address them promptly. Your input helps us improve the overall experience for everyone. We appreciate your understa... read more
Overall looks like cost should be for a sub par performance on housekeeping and such.
Business response:
Dear Kevin, Thank you for sharing your thoughts about your recent stay. We’re sorry to hear that the housekeeping and overall service did not meet your expectations. We understand the importance of our guests feeling that they receive value for their money, and we’re reviewing our service standards and pricing structure to ensure better alignment. Your feedback has been shared with our housekeeping and operations teams for immediate attention. We appreciate your patience and hope you’ll consider giving us another opportunity... read more
Not the cleanest property, checked in and the trash wasn’t emptied. The rooms were fine but the hallways were messy.
Business response:
Dear Andrew, We sincerely apologize for the cleanliness issues you encountered, particularly with the trash and hallway conditions. This is not the level of cleanliness we aim to provide, and your comments have been shared with our housekeeping team for immediate attention and improvement. We are actively working to ensure all common areas are regularly maintained to enhance the overall guest experience. Your input is truly appreciated and helps us do better. We look forward to welcoming you back for a more pleasant and comf... read more
Great place for your money! Everything arranged us! Thank you)
Staff is OK. The condition does not match the price. Will not stay there again.
Business response:
Dear Yang, Thank you for sharing your feedback with us. While we’re glad to know our staff met your expectations, we sincerely apologize that the overall condition of the property did not align with the value you anticipated. We understand how important comfort and quality are, and we are actively working on property upgrades and enhancements to better reflect the rates we offer. Your comments have been shared with our management team as we continue improving the guest experience. We appreciate your honest input and hope to ... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,561 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.