Extended Stay America - Virginia Beach

Business response:

Dear Rory, Thank you for your feedback and for recognizing our great staff. We’re glad they made a positive impression. We sincerely apologize for the cigarette smell you experienced in the bed. We understand how this impacted your comfort and have addressed this issue with our housekeeping team to ensure rooms are thoroughly inspected and refreshed. Your comments help us improve, and we appreciate you bringing this to our attention. We hope to serve you better next time and look forward to welcoming you back soon. Sincerely... read more

Business response:

Dear Ivan, Thank you for taking the time to post a review of your time with us. We are sorry to learn that our accommodations did not meet the value you were hoping for. We regret your disappointment, yet we are grateful for your patience overall. It was a pleasure to have you as our guest, and we hope to exceed your expectations the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to hear that the bed did not meet your comfort expectations during your stay. Providing a restful and comfortable environment for our guests is very important to us, and we regret that we fell short in this area. Please be assured that we are continuously evaluating our furnishings and bedding to ensure a better experience for our guests. Your comments will help us improve. We appreciate your understanding and hope to welcome you back for a more comfortable stay in the near future. Sincerely, Hotel M... read more

Business response:

Dear Guest, Thank you for your kind feedback and for choosing to stay with us. We are delighted to hear that you had a very nice experience and that our team could contribute to making your stay enjoyable. Guest satisfaction is our top priority, and we appreciate you taking the time to share your positive comments. We look forward to continuing to provide you with clean, comfortable accommodations and friendly service. Thank you once again, and we look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Ma... read more

Business response:

Dear Guest, We sincerely apologize for the experience you had during your stay. Your satisfaction is very important to us, and we regret that we did not meet your expectations. We are committed to addressing any concerns you have and improving the services we offer. Please feel free to share the details of your concerns so we can better understand your experience and make things right. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Managemen... read more