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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wonderful
Good for what we needed It’s a little dated It is near the Wawa
Business response:
Dear John, Thank you for sharing your feedback. We're glad to hear that our location was convenient for your needs and that you found your stay at Extended Stay America to be suitable overall. We do acknowledge your comment about the property being a bit dated and want you to know that we are continually working on updates to enhance guest comfort and satisfaction. Your input is important to us and helps guide those improvements. We appreciate your stay and look forward to welcoming you back for an even better experience. Si... read more
Pleasant
A good place to stay overnight The grab and go breakfast was a bit limited. We booked 2 rooms and were put in 2 different buildings. Spacious rooms
Business response:
Dear Melanie, Thank you for your feedback. We’re glad to hear you found our rooms spacious and that you enjoyed your overnight stay. We apologize for any inconvenience caused by being assigned rooms in separate buildings while we try our best to accommodate all requests, availability sometimes limits our options. We also appreciate your comments regarding our grab-and-go breakfast and will certainly consider expanding our offerings to better meet guest expectations. Your insights help us improve, and we’re grateful you took ... read more
Very Good
Good and bad for the night The room was not clean when we arrived and the 'breakfast' left much to be desired. We arrived at night and the night staff was extremely rude at every request Beds were comfortable and it was definitely more room than expected.
Business response:
Dear Cameron, Thank you for taking the time to share your experience with us. We’re glad to hear you found the beds comfortable and appreciated the spaciousness of the room. However, we sincerely apologize for the cleanliness concerns upon arrival and for the lack of warmth from our night staff. This is not reflective of our service standards, and we are addressing these matters with our team to ensure improvements. We also regret that our complimentary grab-and-go breakfast did not meet your expectations. Your feedback is i... read more
Other then some negative things I did like property. And would stay again as long as things were more tidy. I always check the mattress when I go to any hotel. There was dirt and debris under the mattress near the head boards. Also pet hair. The drawers to put are clothes in was dirty as well like it hadn’t been wiped down. And the stove was crusty. I liked how close it was to the beach and other shopping areas. Beds were comfy. Rooms were spacious. All staff were friendly and helpful.
Business response:
Dear Timeeka, Thank you for your thoughtful review and for highlighting the comfortable beds, spacious rooms, friendly staff, and our convenient location near the beach and shopping areas. We truly appreciate your kind words and are glad to hear you'd consider staying with us again. We sincerely apologize for the cleanliness issues you encountered, including debris under the mattress, pet hair, unclean drawers, and the stove condition. This does not reflect our standards, and we are addressing these concerns with our houseke... read more
Exceptional
Wonderful
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,620 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.