Extended Stay America - Virginia Beach

Business response:

Dear Archie, Thank you for your feedback and for choosing to stay with us. We're pleased to hear that your overall experience was positive and that everything met your expectations. However, we apologize for the delay in the return of your deposit. Please be assured that deposit refunds may take a few business days to reflect in your account. If you continue to experience issues or need assistance, please don’t hesitate to contact our front desk or management team directly. We appreciate your patience and understanding. We l... read more

Business response:

Dear Joy, We sincerely apologize for the pest issue you experienced. This is not the standard we aim to uphold, and our pest control team has been notified to take immediate action. Your comfort is important to us, and we’re working to ensure future stays are much improved. However, we're glad you appreciated the in-room kitchen and study table convenience. We value your comments and hope to provide a better experience next time. Sincerely, Hotel Management 

Business response:

Dear Hageli, Thank you for sharing your feedback. We’re thrilled to hear that you found our location convenient and the atmosphere quiet during your stay. We strive to provide a peaceful and comfortable environment for our guests, and we're glad that you had a positive experience. We appreciate your kind words and are grateful for your visit. We hope to have the pleasure of welcoming you back to Extended Stay America soon for another enjoyable stay. Sincerely, Hotel Management