Extended Stay America - Virginia Beach

Business response:

Dear Guest, We are sorry to hear that the bed did not meet your comfort expectations during your stay. Providing a restful and comfortable environment for our guests is very important to us, and we regret that we fell short in this area. Please be assured that we are continuously evaluating our furnishings and bedding to ensure a better experience for our guests. Your comments will help us improve. We appreciate your understanding and hope to welcome you back for a more comfortable stay in the near future. Sincerely, Hotel M... read more

Business response:

Dear Guest, Thank you for your kind feedback and for choosing to stay with us. We are delighted to hear that you had a very nice experience and that our team could contribute to making your stay enjoyable. Guest satisfaction is our top priority, and we appreciate you taking the time to share your positive comments. We look forward to continuing to provide you with clean, comfortable accommodations and friendly service. Thank you once again, and we look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Ma... read more

Business response:

Dear Guest, We sincerely apologize for the experience you had during your stay. Your satisfaction is very important to us, and we regret that we did not meet your expectations. We are committed to addressing any concerns you have and improving the services we offer. Please feel free to share the details of your concerns so we can better understand your experience and make things right. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Managemen... read more