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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So dirty.
Business response:
Dear David, We sincerely apologize that cleanliness did not meet your expectations during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short in your case. Your comments have been shared with our housekeeping team to ensure immediate improvements and stricter quality checks moving forward. We truly value your input, as it helps us identify areas that need attention. Please know that your experience is not typical of our standards. We hope to have the opportuni... read more
Disgusting The room smelled horrible for one. There are roaches in the room as well. I go there well after 3 PM and the room wasn’t ready. The hallways smell of cigarette smoke and feel humid like. The room felt so dirty and humid with cold air blowing. Not even sure how that’s possible. Never will I stay at this location again.
Business response:
Dear Audelaida, We sincerely apologize for the unacceptable conditions you encountered during your stay. The odor, pest issues, delayed room readiness, and overall environment you described do not reflect the standards we aim to uphold. We understand how disappointing this must have been and are taking your concerns seriously. Our housekeeping and maintenance teams have been notified to address these issues immediately and prevent recurrence. Guest comfort and cleanliness are our top priorities, and we’re committed to making... read more
The place was not clean. There was roaches and no soap for dishes.Iwas in a kitchenette room sobad no clean dishes. Room vents was not clean it looked disgusting. Sofa bed had crums and food crom previous guest. Some of the staff has no Finesse. Or hospitality.
Business response:
Dear Laura, We sincerely apologize for the condition of your room and the lack of cleanliness you encountered. Finding roaches, leftover food, and dirty vents is completely unacceptable and far from the standards we aim to provide. Additionally, we regret the absence of dish soap and clean kitchenware in a kitchenette room, and we understand how that impacted your comfort. Your comments regarding staff professionalism have been noted and will be addressed through additional training. We truly appreciate your feedback as it h... read more
Property was not clean
Business response:
Dear Aresenio, We sincerely apologize that the cleanliness of the property did not meet your expectations. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping team for immediate attention and corrective action. We truly appreciate your input, as it helps us improve our standards and guest experience moving forward. We hope to have the opportunity to welcome you back and restore your confidence i... read more
I booked a non-smoking room, but when I entered the room, there was a strong smell of marijuana in it. Opening the window did not help. Besides, there were serious noise issues past 10:00 PM, and I could not sleep. I had to check out and find another hotel.
Business response:
Dear Julia, We sincerely apologize for the odor and noise disturbances you experienced. This is not the standard we strive to maintain, and we understand how frustrating it must have been to cut your stay short. Your comments have been shared with our housekeeping and security teams to ensure immediate improvements. We value your input and hope to have the opportunity to provide a better experience. Sincerely, Hotel Management
Didn't like anything. W
Business response:
Dear Isaac, Thank you for taking the time to share your thoughts. We are truly sorry to learn that your stay did not meet your expectations in any aspect. It’s always our goal to provide a positive and comfortable experience, and it’s disappointing to hear we fell short. Your feedback is important and has been shared with the appropriate teams to ensure that all our guests have a pleasant experience whenever they plan their stay with us. We hope for the opportunity to make improvements and better serve you in the future. Sin... read more
I felt the front desk could have done better with customer service. My card kept deactivating, I requested to extend my stay and they could not accommodate, they had only some of the complimentary items, and when asked for additional towels and face clothes had to wait a couple of hours for those to be ready. The outside door access lock was open most of the time and it was just loud all the time.
Business response:
Dear SERINA, We apologize for the inconveniences you experienced, including issues with your room key, delay in receiving towels, and the inability to extend your stay. We also regret the limited availability of complimentary items and the noise and security concerns. Your comfort and satisfaction are very important to us, and your comments have been shared with our team for immediate attention and improvement. We appreciate your input and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
I booked 2 bedrooms and we got 1 bed. No complimentary breakfast all they have is package muffins! Coffee taste bad!
Business response:
Dear Mercy, We apologize for the inconvenience caused by the room assignment not matching your booking and the limited breakfast options. We understand how important these details are for a comfortable stay. Your comments have been shared with our team to improve communication and amenities offered. We appreciate your honesty and hope to provide you with a more satisfying experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.