Extended Stay America - Virginia Beach - Independence Blvd.

Business response:

Dear Marquita, Thank you for your continued support and kind words! We’re thrilled to hear that you’ve always enjoyed staying at our facility. It’s our goal to provide a consistently comfortable and welcoming experience for all our guests, and knowing we've met your expectations means a lot to our team. Your loyalty is truly appreciated, and we’re committed to making each visit as pleasant as the last. We look forward to welcoming you back again soon for another great stay at Extended Stay America! Sincerely, Hotel Managemen... read more

Business response:

Dear Sheybrele, Thank you for your feedback and for choosing to stay with us. We’re glad to hear your stay was okay, but we sincerely apologize that the overall cleanliness of the room did not meet your expectations. A clean and comfortable environment is our top priority, and we regret that we fell short during your visit. Your comments have been shared with our housekeeping team to ensure more thorough inspections and attention to detail moving forward. We truly appreciate you bringing this to our attention and value your ... read more

Business response:

Dear Ebony, Thank you for your amazing feedback! We're thrilled to know your experience with us was excellent across the board. It’s always rewarding to hear that our team, service, and accommodations met or exceeded expectations. Your kind words motivate us to continue delivering the highest level of hospitality to every guest. We truly appreciate you choosing Extended Stay America and taking the time to share your positive experience. Thank you once again, and we look forward to welcoming you back! Sincerely, Hotel Managem... read more

Business response:

Dear Eric, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the unswept floor and damp towels. Cleanliness and guest comfort are priorities we take seriously, and it is disappointing to hear we fell short. Your feedback has been shared with our housekeeping team to ensure that such oversights are addressed immediately and do not recur. We are committed to providing a more pleasant experience on your next visit and appr... read more

Business response:

Dear Ebony, Thank you for your awesome and thorough review! We’re truly grateful for your kind words and thrilled that your experience at Extended Stay America met your expectations. Our team works hard to provide a clean, comfortable, and welcoming stay for every guest, and your feedback means a lot to us. It’s always encouraging to know we’re delivering on our promise of quality and care. We look forward to your next visit until then, take care! Sincerely, Hotel Management