Extended Stay America - Virginia Beach - Independence Blvd.

Business response:

Dear Ebony, Thank you for your amazing feedback! We're thrilled to know your experience with us was excellent across the board. It’s always rewarding to hear that our team, service, and accommodations met or exceeded expectations. Your kind words motivate us to continue delivering the highest level of hospitality to every guest. We truly appreciate you choosing Extended Stay America and taking the time to share your positive experience. Thank you once again, and we look forward to welcoming you back! Sincerely, Hotel Managem... read more

Business response:

Dear Eric, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the unswept floor and damp towels. Cleanliness and guest comfort are priorities we take seriously, and it is disappointing to hear we fell short. Your feedback has been shared with our housekeeping team to ensure that such oversights are addressed immediately and do not recur. We are committed to providing a more pleasant experience on your next visit and appr... read more

Business response:

Dear Ebony, Thank you for your awesome and thorough review! We’re truly grateful for your kind words and thrilled that your experience at Extended Stay America met your expectations. Our team works hard to provide a clean, comfortable, and welcoming stay for every guest, and your feedback means a lot to us. It’s always encouraging to know we’re delivering on our promise of quality and care. We look forward to your next visit until then, take care! Sincerely, Hotel Management 

Business response:

Dear Lumarie, Thank you for taking the time to share your feedback. We’re pleased to know that you enjoyed our convenient location close to the beach. Whether you're visiting for relaxation or recreation, we hope our proximity added value to your stay. We continually strive to provide a welcoming and comfortable experience for all our guests, and your comments reinforce the importance of location and accessibility. We look forward to hosting you again at Extended Stay America on your next stay. Sincerely, Hotel Management 

Business response:

Dear Lamika, Thank you for your feedback regarding the cleanliness of your room. We sincerely apologize that your room did not meet your expectations in this regard. Maintaining a clean and comfortable environment is very important to us, and we have shared your comments with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope you will give us another opportunity to provide a better experience. We look forward to welcoming you back soon for a more satisfying stay. Sincerely, Hotel... read more