Extended Stay America - Virginia Beach - Independence Blvd.

Business response:

Dear Ebony, Thank you for your awesome and thorough review! We’re truly grateful for your kind words and thrilled that your experience at Extended Stay America met your expectations. Our team works hard to provide a clean, comfortable, and welcoming stay for every guest, and your feedback means a lot to us. It’s always encouraging to know we’re delivering on our promise of quality and care. We look forward to your next visit until then, take care! Sincerely, Hotel Management 

Business response:

Dear Lumarie, Thank you for taking the time to share your feedback. We’re pleased to know that you enjoyed our convenient location close to the beach. Whether you're visiting for relaxation or recreation, we hope our proximity added value to your stay. We continually strive to provide a welcoming and comfortable experience for all our guests, and your comments reinforce the importance of location and accessibility. We look forward to hosting you again at Extended Stay America on your next stay. Sincerely, Hotel Management 

Business response:

Dear Lamika, Thank you for your feedback regarding the cleanliness of your room. We sincerely apologize that your room did not meet your expectations in this regard. Maintaining a clean and comfortable environment is very important to us, and we have shared your comments with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope you will give us another opportunity to provide a better experience. We look forward to welcoming you back soon for a more satisfying stay. Sincerely, Hotel... read more

Business response:

Dear Christina, Thank you for sharing your positive feedback about your stay at Extended Stay America. We are delighted to hear that you had a great overall experience. Our team works hard to ensure every guest feels comfortable and well cared for, and your kind words motivate us to continue delivering excellent service. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Sincerely, Hotel Management 

Business response:

Dear Ebony, Thank you for choosing Extended Stay America! We are glad to hear you enjoyed our spotless accommodations and that our associates helped make your stay a positive one. That's what we strive for, and we are happy that you recognize our efforts. We appreciate your support and look forward to welcoming you back soon! Sincerely, Hotel Management