Extended Stay America - Virginia Beach - Independence Blvd.

Business response:

Dear Hannah, Thank you for posting a review of your stay. It is nice to read that we met most of your expectations and that our location was perfect for your travel plans. However, we do apologize for the cleanliness issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again for a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Yolanda, Thank you for being our guest at Extended Stay America. It is incredible that your stay was nothing but superb. We aim at nothing but to fulfill our guest's expectations for a memorable experience so they want to return. It was a pleasure hosting you, and thank you for the compliments. We would be delighted to accommodate you again in the future and hope that you will revisit soon. Sincerely,Hotel Management 

Business response:

Dear Eddie, Thank you for choosing us for your recent visit. We are delighted to know how much you loved our comfortable beds. However, we sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. Thank you again.Sincerely,Hotel Management