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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked in, the woman at the counter was rude and short, seemed like she had better things she wanted to be doing. I get to the room, and the smoke detector’s low battery chirp is going off, I inform the front desk again getting attitude from the woman at the counter, and was basically told there was nothing going to be done about it.
Business response:
Dear Guest, Thank you for being our guest and informing us about your stay. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the smoke detector issue you described. We do hope to have the opportunity to regain your trust and welcome you back the... read more
4 stars Ive stayed at this hotel several times and its always been a positive experience. Staf is friendly, rooms are clean and location is somewhat quiet (occasionally a loud vehicle or 2). Mattress isnt so good for my back but thats my issue, may be just fine for others.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our clean room and quiet location, and we certainly appreciate your kind comments about our devoted staff. However, we hope you will accept our apologies regarding the mattress in your room. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel M... read more
It is a older facility and is near roadways with load traffic
Not quite as pleased as I'd like to have been We literally had no other alternatives at 2:20 a.m. on 9/16/2023 but to reserve a room at the Extended Stay in Virginia Beach, Va. I reserved and paid for a queen bed and non-smoking room. The Extended Stay website clearly states their rioms are a non-smoking. Our room had a double bed and reeked of cigarette smoke. Being that we attempted to check in early at our arrival time of 4:40 a.m., we were charged an additional $130 for a little more than 8 hours extra. After contacting ... read more
Business response:
Dear Douglas, We sincerely apologize for the inconvenience you experienced during your stay. Our standard is to provide a non-smoking room to guests who request it, and we regret that this was not upheld during your visit. We appreciate your feedback as it helps us improve our services. We are glad to hear that Hotels.com assisted you with a refund for the early check-in fee. We value your patronage and apologize for any disappointment caused. Should you decide to stay with us in the future, please get in touch with us direc... read more
Mold in the AC, dead roaches stuck into the floor in the bathroom, carpet was wet (indicating mildew) and constant sirens along the street (admittedly not the hotels fault) made it uncomfortable/difficult to sleep. This hotel costs far too much per night for these issues. Pillows were quite good and if cleaned and the carpets are changed or deep cleaned it could be a much nicer place to stay.
Business response:
Dear Stephanie, Thank you for your recent stay and your feedback. It is good to know of the enjoyable aspects of your visit. However, we are sorry we did not deliver the fresh and clean suite we are known for during your stay. We are passionate about providing our guests with clean accommodations; therefore, we regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawle... read more
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.