This profile has been claimed by the business owner or representative.
Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so good Totally run down hotel, no ice, I recommend you stay somewhere else.
Business response:
Dear George, Thank you for selecting our hotel. We regret you were not entirely satisfied with the quality and condition of our accommodations and that you felt they required updating. We are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Our rooms have full-size freeze with an ice tray for your convenience, so we do not have an ice machine on our property. Sorry for letting you down, and we hope... read more
The room was not cleaned thoroughly. There were food crumbs on the floor and inside of the air conditioning unit. The room had an odor, not sure what it was.
Business response:
Dear Michael, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the cleanliness issues you experienced. We have procedures in place to avoid such situations do not occur; however, we are very disappointed that our housekeeping team overlooked some areas in your suite. We can do better, and we hope you will allow us to redeem ourselves. Sincerely,Hotel Management
Worst Hotel Experience Ever! I booked a non-smoking room. The stench of long term, recent cigarette smoking in Room 205 was overwhelming. When I went to my conference the next day, my coworkers asked if I had taken up smoking - that’s how bad it smelled in there. I use a CPap machine. 2 days after my stay, the machine still reeks of smoke & I can’t get it out. The HVAC would screech every time the compressor kicked in, so when I would fall asleep I’d be woken up by that sound every 30 minutes. This is not a safe part of town... read more
Business response:
Dear BRYAN, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management
We booked a double and we’re given a single with a roll away because they supposedly overbooked. The room they gave us had a huge flea problem and wasn’t very clean!
Business response:
Dear Michelle, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is critical to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Give me what I pay for I requested a kitchen so I could cook ithere were no utensils no pots no pans, no dishwashing detergent. When I called the front desk She told me how I'm supposed to request the used things when I check in I know I paid extra I just didn't get what i paid for, Amenities aren't free for each one you get you pay a little extra I understand that,
Business response:
Dear Yvette, thank you for staying at our hotel. We apologize for any miscommunication regarding our kitchenware and in-suite amenities. The kitchenware is available at the front desk to ensure cleanliness rather than leaving them in the suites. It is delivered to your suite upon request. We will remind our front desk to communicate this clearly with every guest. We eagerly look forward to welcoming you back again!Sincerely,Hotel Management
Rude and unlawful behavior to a disabled person. The manager at the facility demanded that I pay a pet fee for my ADA approved service animal. Seeing this is a violation of federal law I made her aware of that and offered to show her the federal law that explains it. She had told me that she did not want to see it. After a lengthy journey to the facility I paid the fee under protest. Her name is Jeanelle Weihert. In addition to that the so-called sweet was nothing other than a old motel room including the smell. They did not... read more
Business response:
Dear Robert, thank you for bringing this to our attention. Our team's priority is providing a clean, well-maintained environment and exceptional service to our guests, and we missed the mark. We apologize for the inconvenience we put you through. We are reviewing the incident with our team members to handle such situations in the future better. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,... read more
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.