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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a room with 2 double beds as we were traveling as a family of 4. However upon entering the room, there was only 1 bed. I went back to the front desk , only to be told that the hotel is full and you booked through a third party hence they can’t guarantee the type of room you chose at the time of booking.
Business response:
Thank you for posting a review of your recent stay. We are sorry we were unable to provide you with the room you reserved. We will see what went wrong in your case. Your feedback is valuable to us as we are continuously striving to strengthen your experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
We checked in late on Friday April 8, 2022. We were getting ready to sleep when we noticed several stains on the bed sheets. I spoke to the front desk lady and asked for her clean sheets or another room, she refused and said she didn’t have any other rooms or clean sheets. I asked if she could give me any sheets at all because ours had dark stains and we didn’t know what they were. She again refused and we ended up sleeping on the cot/ground instead. The Next day, we came back from our event and again asked for clean sheets.... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Bauarbeiterhotel sehr dreckig,sehr laut nicht zu empfehlen
Business response:
Thank you for sharing your review. Please accept our apologies for the cleanliness and noise issues you encountered during your stay with us. We truly appreciate your patience and regret the inconvenience it caused. Your comments have been discussed with our team for better improvements in our service delivery going forward. Our first priority is always the comfort and satisfaction of our guests. We hope you will consider a return visit so we can restore your confidence in our hotel. Sincerely, Hotel Management
Terrible place Terrible place. Shower walls were peeling off and the wife and daughter didn’t feel safe and left the place.
Business response:
Thank you for your honest evaluation. We apologize for the maintenance issues which inconvenienced you. We will share your comments with our engineering team and make sure the problem is fixed. We also want to inform you that all our guests are safe inside our premises, and we also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Loss of money Got to hotel for my check-in at 1 and because of an audit I could not check in to my hotel after a 4 and half hour drive
Business response:
Jordan, we want to extend our apologies for not providing you with a room at the time of check-in. We completely understand your frustration and the inconvenience this caused you. It is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience. We do hope you will reconsider and return as we would welcome the opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management
Stinky, dirty, smoky and lousy breakfast It reeked of tobacco / smoke but management said they "usually" caught the smokers. Floor nasty. Strange white substance on chairs. Breakfast was your choice of one bar or one stale muffin. The worst hotel experience we've ever had.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.