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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in late on Friday April 8, 2022. We were getting ready to sleep when we noticed several stains on the bed sheets. I spoke to the front desk lady and asked for her clean sheets or another room, she refused and said she didn’t have any other rooms or clean sheets. I asked if she could give me any sheets at all because ours had dark stains and we didn’t know what they were. She again refused and we ended up sleeping on the cot/ground instead. The Next day, we came back from our event and again asked for clean sheets.... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Bauarbeiterhotel sehr dreckig,sehr laut nicht zu empfehlen
Business response:
Thank you for sharing your review. Please accept our apologies for the cleanliness and noise issues you encountered during your stay with us. We truly appreciate your patience and regret the inconvenience it caused. Your comments have been discussed with our team for better improvements in our service delivery going forward. Our first priority is always the comfort and satisfaction of our guests. We hope you will consider a return visit so we can restore your confidence in our hotel. Sincerely, Hotel Management
Terrible place Terrible place. Shower walls were peeling off and the wife and daughter didn’t feel safe and left the place.
Business response:
Thank you for your honest evaluation. We apologize for the maintenance issues which inconvenienced you. We will share your comments with our engineering team and make sure the problem is fixed. We also want to inform you that all our guests are safe inside our premises, and we also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Loss of money Got to hotel for my check-in at 1 and because of an audit I could not check in to my hotel after a 4 and half hour drive
Business response:
Jordan, we want to extend our apologies for not providing you with a room at the time of check-in. We completely understand your frustration and the inconvenience this caused you. It is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience. We do hope you will reconsider and return as we would welcome the opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management
Stinky, dirty, smoky and lousy breakfast It reeked of tobacco / smoke but management said they "usually" caught the smokers. Floor nasty. Strange white substance on chairs. Breakfast was your choice of one bar or one stale muffin. The worst hotel experience we've ever had.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
We booked this stay and because of the weather we were delayed in getting there. Hotel would not let our 18 year old check into the room. It was 23 degrees outside. He had to then go find a different hotel at 10pm at night that allowed 18 year olds. Ridiculous customer service! Book elsewhere. I would never book here again.
Business response:
Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.