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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down Run down, worn out and dumpy. Staff was not very helpful.
Business response:
Thank you for staying with us and for your review. We are sorry our staff did not provide you with the hospitality we are known for and comfortable accommodations. We have shared your concerns with our entire staff so we can focus on areas that need improvement. We hope to welcome you back again soon for a much improved stay. General Manager
Nice Location - Visibly Old and not taken care of The room was a smoking room and as a smoker I thought the room smelled disgusting. Its like hotel staff never performed any deep cleaning. I would have expected the carpeting curtains etc to have been cleaned on some schedule clearly they were not. The window was left open with no screen to allow the room to air out at least. This is typical in recent years that hotel management do not care for smoking rooms beyond changing sheets, bath room and linens. The room was in comple... read more
Business response:
Thank you for being our guest and for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in your guest suite. We have strict housekeeping procedures in place to properly clean smoking suites and I am sorry we missed the mark in your case. Thank you for letting us know so we can focus on strategies to properly clean and clear our smoking suites for check in. Thank you again for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Mana... read more
To echo the negative comments from a previous reviewer, I attempted a late check-in and found myself locked out of the hotel, as no one answered the front desk extension. I was stuck in the vestibule for 10 minutes before a guest inside let me in. Once inside, I dialed the front desk extension from the lobby phone while calling the hotel's main line with my mobile. An answering service picked up, but neither apologized nor offered a solution. A guest came in and helped me by banging on some door. I don't know how he knew how... read more
Business response:
The safety & security of our guests and employees is a top priority. We have a staff member on site 24 hours per day to assist guests with their needs, while completing their other duties during the overnight shift which does cause them to be away from the front desk at times. We are sorry for the delay and inconvenience you experienced while you our guest. We appreciate your feedback and will make a greater effort to be more available to our guests during the after hours. Thank you, General Manager
Poor choice of a hotel chain Room was not cleaned well. There were missing essentials as in toilet paper and towels. No warm greetings just not a pleasant place.
Business response:
Derek, Please accept my apologies for the less than perfect circumstances of your recent stay. Our intentions are to provide you with only the finest in service and comfortable accommodations, and we failed to deliver on some of the basics. Our housekeeping team will be more diligent with their efforts going forward. Thank you for letting us know. It is our hope you will give our staff another chance to give you the proper welcome on your next visit with us. Thank you General Manager
Awful experience and expected more. I was extremely disappointed in this Hotels.com reservation at the Extended Stay America. While I didn't expect luxury comfort, I do expect a minimum of service and hotel amenities. I checked in late and there was no front deck representative. I was provided my room key by someone from the housekeeping staff. The air conditioning was not working and the room was hot, not warm but hot. I realized I had no options since no one was working the front desk. I had a horrible evening in this prop... read more
Business response:
Thank you, Dana, for choosing our hotel for your recent lodging needs. It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. I have shared your comments with my entire staff to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely, General Manager
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. We apologize you were notn satisfied with your overall stay. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Terrible Service and Poor Comfort Smells like musty moldy smoke throughout the hotel Key didn't work 5 different times and had to get a new one Locked out of hotel at night as a result of the key situation and had to call to be let in Front desk employee was the most casual employee Ive seen working at a hotel (eating a pizza while helping guests is weird) Overall a really uncomfortable stay.
Business response:
It is frustrating to have your key not work one time but five times is unacceptable. We sincerely apologize for the frustration and inconvenience you experienced. Additionally as unacceptable is the behavior described about our staff member. We will have conversation with our teams to gain complete understanding of our service standards. We will make improvements, and we hope you will give us another try to show you the type of stay you expect and desire. Thank you for being our guest and providing your feedback. General Man... read more
Staff opened the door at 12:30am. This was a disgusting hotel. The pictures online must be from the day this hotel opened. The bathroom had mildew and the whole room just had a dirtiness about that can be described (stains, dirt, sticky services, etc). The icing on the cake was when a staff person attempted to open the at 12:30 in the morning to let a drunk man into "his room," WRONG this wasn't his room and why did the employee not verify that fact. Thank goodness the inside security latch was used so the door only opened 4... read more
Business response:
Thank you for sharing your observations and feedback about your recent stay and our hotel. One of our top priorities is the safety and security of our guests and our employees. We apologize for the cleanliness you identified in your suite, we have a dedicated housekeeping team and they will refocus their efforts to follow their daily checklists and inspections. We are sorry you were not satisfied with your stay, and ask you to come stay with us again so we can show you a great stay. Thank you, General Manager
HORRIBLE experience I don’t know how a hotel room that I booked, AND PAID FOR IN FULL, a month in advance was not available to me when I got to my destination. I don’t know if Extended Stay gave my room away or if Hotels.com really doesn’t “confirm” with the hotel that you have booked a room. However, I WILL NEVER book through Hotels.com again. I will tell everybody I know that is planning on traveling that we were completely stranded at 3:00 in the morning, in a different state, without a hotel room, that was booked and pai... read more
Business response:
Thank you for your feedback. We are sorry there were issues with your reservation and our front desk staff did not resolve the issue to your satisfaction, and did not display a helpful attitude. It is unclear where the breakdown in reservation transmission occurred, and we apologize we were not able to accommodate you so you could have a pleasant and memorable stay. We hope you will reconsider staying with us, as well as our brand as this is not a typical experience for our guests. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.