Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Business response:

Thank you for selecting Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future! Sincerely, General Manager 

Business response:

Thank you for being our guest. We are glad you enjoyed your overall stay and that you liked our courteous associates. However, we are sorry to read you were inconvenienced by maintenance issues in your room. We have shared your review with our maintenance team to be sure the issues are resolved. We are grateful for the feedback you provided and hope you will choose to stay with us again. Sincerely, General Manager 

Business response:

Thank you for staying with us and providing your comments. We are disappointed you felt the cost of your stay was not in line with the value you received. We work hard to provide value with our amenities and well maintained suites, and we apologize for falling short in this regard. Thank you for bringing your concerns to our attention, so we can continue to improve our facilities. We hope you will visit us again soon and enjoy a better experience. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

We appreciate your business. Ratings like yours help show we are doing things right. Thank you for staying at Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. We would love to welcome you back the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for your stay with us at Extended Stay America - Alexandria - Eisenhower Ave., and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we hope we were able to achieve this during your visit. We value your business and hope to see you again. Sincerely, General Manager 

Business response:

Thanks for your wonderful feedback! We are thrilled to read you had a great stay with us at Extended Stay America Washington, DC - Alexandria - Eisenhower Ave. We appreciate you singling out Bachir in your review. HE is a true asset to our team, and we will be sure to share your compliments. Thanks for being our guest, and we look forward to welcoming you again soon! Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America - Alexandria - Eisenhower Ave. for your visit and for sharing your comments. We are happy that you had a good overall stay. However, we apologize that our location was not appealing to you. Thank you again for being our guest, and we would love to see you in the future! Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. We are also happy you liked our friendly associates and that you were satisfied with all that we have to offer. We appreciate your business and hope you will visit again soon - and will bring your 'best friend', too! Sincerely, General Manager