Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Business response:

Thank you for staying with us and providing your comments. We are disappointed you felt the cost of your stay was not in line with the value you received. We work hard to provide value with our amenities and well maintained suites, and we apologize for falling short in this regard. Thank you for bringing your concerns to our attention, so we can continue to improve our facilities. We hope you will visit us again soon and enjoy a better experience. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

We appreciate your business. Ratings like yours help show we are doing things right. Thank you for staying at Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. We would love to welcome you back the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for your stay with us at Extended Stay America - Alexandria - Eisenhower Ave., and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we hope we were able to achieve this during your visit. We value your business and hope to see you again. Sincerely, General Manager 

Business response:

Thanks for your wonderful feedback! We are thrilled to read you had a great stay with us at Extended Stay America Washington, DC - Alexandria - Eisenhower Ave. We appreciate you singling out Bachir in your review. HE is a true asset to our team, and we will be sure to share your compliments. Thanks for being our guest, and we look forward to welcoming you again soon! Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America - Alexandria - Eisenhower Ave. for your visit and for sharing your comments. We are happy that you had a good overall stay. However, we apologize that our location was not appealing to you. Thank you again for being our guest, and we would love to see you in the future! Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America - Washington, DC - Alexandria - Eisenhower Ave. Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. We are also happy you liked our friendly associates and that you were satisfied with all that we have to offer. We appreciate your business and hope you will visit again soon - and will bring your 'best friend', too! Sincerely, General Manager 

Business response:

Thank you for staying at our hotel and for sharing your comments. We are glad you liked our well-kept property, the breakfast we served and your well-equipped accommodations. However, we are sorry our location was not that appealing to you and regret for any inconvenience caused due to it. Our front desk is available to offer suggestions of shopping, dining or attractions in our area so please feel free to check with us on a future visit. Our guests count on continuous access to our complimentary Wi-Fi, so we also apologize ... read more

Business response:

Thank you for the feedback about your stay at our hotel. We are glad your overall stay was enjoyable and that you liked the fully equipped kitchen in your room. However, we are sorry about the challenges you experienced during check-in and that you were not given the room you wanted. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. Thank you again for bringing these issues to our attention. It was good to have you here, and we hope you give us ... read more