Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

brian 

on Expedia

a year ago

Miscommunication Showed up late (late flight coming in) and there was no one at the desk. No waiting area, no bathroom. I called the desk number to reach someone, who then showed. He was friendly enough if a bit slow. I asked if I could have a late checkout, he said sure, how long? I said noon, he said no problem and waived me off to the room. At 11:10am while on a call I get an angry rap at my door demanding me to leave now, that they had no record of me staying late and would have to charge me for another night. I cancelle... read more

Scott 

on Expedia

a year ago

Old worn out and not well cleaned accommodations. The breakfast was only oatmeal packets, packaged muffins, hot water and weak coffee. More expensive than what was delivered. 

David 

on Expedia

a year ago

When I got out of my car there was a used condom in the space beside mine. The lobby was dirty and stank. When I got to my room it was filthy. When I called to see if someone would clean it no one answered, two calls. My son and I left immediatly and got a room elsewhere. 

Celeste 

on Expedia

a year ago

This place is terrible.We’re just passing through but it’s as if they are housing mental patients or people in recovery. People are hanging out in the side parking lots. At night a woman was sitting on the floor by the side door like she was waiting for her dealer. A man was walking down the hall talking to himself about sexual activity, Mary Juan (had to change this to get it through)use and tractors, not joking. A mental asylum. The smell in the hall is awful and indescribable. Without my male partner, I wouldn’t feel safe... read more

DeZerai 

on Expedia

a year ago

Refrigerator made a loud humming noise that kept me up all night 

Stacey 

on Expedia

a year ago

I asked for a refund of my payment to stay. I didn’t feel safe and did not stay. The one high point was the nice man at check in. He was very helpful and kind and offered excellent customer service in addressing my concerns and refunded my payment with no trouble or hesitation. 

Neoshi 

on Expedia

a year ago

The rooms were out dated, we asked for a late check out was told yes and then kicked out. There was a hole in the ceiling. Online it said free breakfast only for them to have coffee and prepacked muffins that were gone before 8am. Staff was not friendly, uniforms were dirty. I had to ask for dishes and towels for the room. There was no ice machine or ice maker in the room.