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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was denied check-in after paying and showing credentials!!Discriminated !
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced and regret that your check-in did not go as expected. We understand how frustrating this situation must have been and take your concerns very seriously. While we must follow specific policies for the safety and comfort of all guests, it’s never our intention to make anyone feel unwelcome or discriminated against. Your feedback helps us identify areas where we can improve both communication and guest service. We truly appreciate you bringing this to our ... read more
Smoke smell throughout. Stains on sheets. Rude people at front desk. Unwillingness to help customer.
Business response:
Dear Guest, We are truly sorry to hear about your recent experience and the issues you encountered during your stay. The concerns you mentioned regarding room cleanliness, odors, and service do not reflect the high standards we strive to maintain. We understand how disappointing this must have been, and we apologize for the inconvenience. Your comments have been shared with our team for immediate review and corrective action. We value your feedback as it helps us improve the quality of our accommodations and guest care. We h... read more
Stay away Kitchen utensils not in room; had to be requested. TV went out intermittently, no one available to fix. No hair dryer. No in-room coffee maker. Breakfast skimpy, no place to eat (breakfast room was closed). Small towels only. Shower temperature difficult to adjust. Fixtures chipped. I’m glad I wasn’t there for an extended stay.
Business response:
Dear David, Thank you for taking the time to share your feedback. We truly regret that your experience did not reflect the comfort and convenience you expected. We understand how disappointing this must have been and appreciate you bringing these details to our attention. Your observations will help us make the necessary changes to create a better experience for future stays, and we hope you might consider giving us another opportunity to show the improvements firsthand. Sincerely, Hotel Management
Room had been cleaned, but not well. Dirt residue and grime visible on doors, light switches. The toilet had mold and dark brown gunk encompassing the entire under rim. Safety was lax, the back entrance doors did not fully close let alone lock. The entrance was not attended the three times we went into or exited the building. All in all it was an inexpensive hotel much needed at the last minute, but I doubt I’d stay again.
Business response:
Dear Natasha, Thank you for sharing your feedback. We are glad the room met your immediate needs, but we sincerely apologize for the cleanliness and safety concerns you experienced. Your observations have been shared with our team to address housekeeping standards and enhance security measures. We regret any discomfort or concern this may have caused and are committed to improving our services for future guests. We hope you might consider giving us another opportunity to provide a stay that is both clean and secure, ensuring... read more
Not good
Business response:
Dear Darshan, Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet expectations and regret any inconvenience you encountered during your stay. Your comments are valuable, as they help us identify areas for improvement and ensure a higher standard of service for future guests. We hope you consider giving us another opportunity to provide a more seamless and enjoyable visit, and we would welcome the chance to make your next stay truly satisfying and comfortable. Sincerely, Hotel Managem... read more
This property was comfortable and beds were comfortable. However things are breaking and falling apart and it needs a renovation. In our room alone the lights would flicker regularly, our door was broken, and the AC was very loud. The location is good and I am not saying I would not stay here again because I would but some things need to fixed and it needs an update
Business response:
Dear Derek, We are glad to hear you found your stay comfortable and appreciated the location! At Extended Stay America, we genuinely value feedback like yours because it helps us improve. We are sorry for the inconveniences you experienced during your visit and want you to know we are actively addressing areas that need attention. We would be delighted to welcome you back for an even better experience next time. Sincerely, Hotel Management
not a clean room . dirty floors and poor service due to low staffing
I killed a spider in the tub as soon as i got there. And I understand that happens. Countertops were stinky. No ammenties in room, coffee, maker, or cups, ice, bowls...etc. Breakfast wasnt breakfast. Its packaged oatmeal and packaged muffins. Coffee wasnt ready at 9 AM and only flavored creamer without any plain creamer packets or cups. Bed was comfrtable though. Halls are smelly, its the carpet. Chnaging hotels for tonight.
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.