This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room I was given didn't have a functional phone or TV. When I brought this to the attention of the desk clerk, he managed to fix the TV (it hadn't been hooked up), and he told me they could get someone to fix the phone in a few days (after I checked out). The TV stopped working again my last night there, and the phone never did work. There was also a used band-aid that sat in the hall outside for three days. Add on top of that the loud music from outside at 1AM and I would recommend the extra few bucks a night for anothe... read more
Business response:
Dear Robert, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the non-functional phone and TV and the cleanliness concern you raised. It is disappointing to hear that the service provided did not meet your expectations, and we understand how frustrating this must have been, especially with the loud music disturbance. We are committed to addressing these issues promptly with our team to ensure a more enjoyable experience for our guests in the future. Your... read more
The equipments are old and dirty in room. Also they do not set hair conditioners and hair dryer in bathroom
Business response:
Dear Junjun,Thank you for your feedback. We sincerely apologize for the condition of the room and the absence of amenities like a hair dryer and conditioner. Your comments are important to us, and we are working on updating our facilities to provide a more comfortable experience. For future stays, hair dryers and additional amenities are available upon request at the front desk. We appreciate your input and hope you’ll consider giving us another chance.Sincerely,Hotel Management
It's a property that should be evaluated and readjusted. Much happens whereas it's unsafe for individuals. I was recently informed a disable person was assault at this property. I was run out/away from the property by extended stayers who are doing illegal activities. If you want more details call/email me.
Business response:
Dear Joy, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.SincerelyHotel Management
Very Disappointing They did NOT have my room that you booked me for, said they were under renovation. I had to go to another hotel and pay again. Please Refund my card so I don’t have to stop payment!
Business response:
Dear Brent, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.