Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Celeste 

on Expedia

a year ago

This place is terrible.We’re just passing through but it’s as if they are housing mental patients or people in recovery. People are hanging out in the side parking lots. At night a woman was sitting on the floor by the side door like she was waiting for her dealer. A man was walking down the hall talking to himself about sexual activity, Mary Juan (had to change this to get it through)use and tractors, not joking. A mental asylum. The smell in the hall is awful and indescribable. Without my male partner, I wouldn’t feel safe... read more

DeZerai 

on Expedia

a year ago

Refrigerator made a loud humming noise that kept me up all night 

Stacey 

on Expedia

a year ago

I asked for a refund of my payment to stay. I didn’t feel safe and did not stay. The one high point was the nice man at check in. He was very helpful and kind and offered excellent customer service in addressing my concerns and refunded my payment with no trouble or hesitation. 

Neoshi 

on Expedia

a year ago

The rooms were out dated, we asked for a late check out was told yes and then kicked out. There was a hole in the ceiling. Online it said free breakfast only for them to have coffee and prepacked muffins that were gone before 8am. Staff was not friendly, uniforms were dirty. I had to ask for dishes and towels for the room. There was no ice machine or ice maker in the room. 

Ken 

on Expedia

a year ago

Desk clerk wearing unattended. Room was very outdated and filthy . 

Matthew 

on Expedia

a year ago

#1) Homeless outside of the building at night. Didn't feel safe. #2) No area for secure storage of luggage as my flight arrived early for a conference. Staff did not understand the point-of-sale system and changed me for an early check in fee just to store one small bag. This is Washington DC...there are many, many hotels to choose from. Travelers are from all over and as a frequent visitor, every single hotel I have frequented has provided this service.