This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Heat broken My heat was broken and we had to use the burners on the stove to warm up. One night I asked for late checkout and that was fine....I made my stay longer after a change of plans and the following day I asked for late checkout and was charged.
Business response:
Dear Guest,Thank you for sharing your feedback. It is concerning to learn about the issues with the heating system, and we sincerely apologize for the inconvenience this caused during your stay. Your comments regarding the late checkout policy have been noted, and the matter will be reviewed to ensure clarity and fairness in such situations. Guest comfort and satisfaction remain a priority, and your input is valuable in helping improve services.Sincerely,Hotel Management
Apparently, 5 times is a charm. Came here for one night. Checked in to room 118. Shower hadnt been cleaned. I'm bald and there was a hair in it. Changed rooms 4 more times. 2nd room had a clean shower and 3 remotes, NONE of which operated the TV. 3rd room, no remote. 4th room, no remote, broken TV. The last room had a working TV and remote, clean shower. . .I had challenges with the heater, but it was after midnight, and I was exhausted. Andre at the front desk was patient and kept changing rooms for me until we got one. Loc... read more
Business response:
Dear Malik, We sincerely apologize for the challenges you faced during your stay, including the room issues and inconvenience with the TV and heater. We’re glad to hear that Andre was able to assist you in finding a suitable room and that you appreciated the vending machine selection. We are actively working on addressing these concerns to improve the guest experience. We truly appreciate your patience and hope to welcome you back for a much smoother stay.Sincerely,Hotel Management
My door key card had to be re-coded every day, the only constant thing I noticed was a sign on the front desk saying WE WILL BE RIGHT BACK. I came in when the entry door was locked, I stood outside for 30 minutes before a customer opened the door, and finally about 5 minutes of waiting, the desk clerk came in as if just waking up, he re-coded my door key. As for the Free Breakfast, "fuget about it" your choice of mini blueberry muffins or oatmeal everyday. Oh yeah, no maid service for the 10 days
Business response:
Dear Frank, We apologize for the inconvenience caused by your key card needing daily re-coding and the delays you experienced at the front desk. Your concerns about limited breakfast options and the absence of housekeeping during your extended stay are taken seriously, and we’ll work to address these areas. We aim to provide a better experience for all guests, and your input is invaluable in helping us improve. We hope to welcome you back in the future. Sincerely,Hotel Management
Front desk is usually unattended after 5 pm.
Business response:
Dear Denice, Thank you for your feedback. We apologize for the inconvenience caused by the front desk being unattended after 5 pm. Your comments are important to us, and we will review our staffing procedures to ensure a more consistent presence at the front desk during evening hours. We appreciate your understanding and hope to have the opportunity to provide you with a better experience during your next stay. Sincerely,Hotel Management
Smoke alarms kept going off. Morning coffee was not good. I got a cup full of coffee grounds.
Business response:
Dear Mike, Thank you for being our valued guest and for your review. We are sorry for the disappointing stay and the issue you observed with the smoke detector in your guest suite. As a precaution, we will have our engineering team perform a full inspection of all our suites. Thank you for bringing this to our attention. We hope to host you again and make your next stay perfect in every respect.Sincerely,Hotel Management
Bates Motel would have been an Upgrade Had to relocate due to fire on my flr in condo and fire dept condemned entire floor ..first tbere was no one at desk for check in kept hollering to to get someones attention...check in person rude...got to room happy to see kitchenette..well there was nothing in cabinets..saw brochure that said they would bring up what we needed then told not available because being washed..had to go down and get next day as handicapped person hallway about ha!f mile..then coffee maker didnt work would ... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the multiple issues you experienced during your stay, from check-in challenges to missing amenities and concerns about safety. Your comments regarding the service, kitchenette supplies, and non-functional coffee maker have been shared with our staff for immediate action. We regret not meeting your expectations, especially during a stressful time. We are working to resolve these issues and hope you'll give us another chance. Sincerely,Hotel Management
I rarely write negative reviews, but I’ve been forced. This place needs managerial intervention. The general upkeep is lacking. No coffee in the rooms. No printed wifi instructions - they make you ask the front desk. The toilet in my room stopped working completely, I reported it, but nothing was done after a whole day. I like the option to pass on room service when it’s unnecessary, but they didn’t even provide it. This ‘could’ be an okay place to stay, but management needs to get this house in order.
Business response:
Dear Morrissey, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your concerns about the lack of coffee in rooms, Wi-Fi instructions, and the unaddressed toilet issue have been noted. We take your comments seriously and will address these with our management team to improve guest experience and service. We appreciate your feedback and will work to ensure these issues are resolved. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.