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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Came later than earliest checkout time and our room still wasn’t ready, we were put in a room not fully cleaned and it took nearly an hour to get a different room.
Business response:
Dear Guest, We sincerely apologize for the delay at check-in and for the inconvenience of being placed in a room that was not fully prepared. Your experience is not reflective of our usual standards, and we are working with our housekeeping team to ensure rooms are ready in a timely manner. We truly appreciate your patience and understanding, and we hope to provide you with a seamless stay next time. Sincerely,Hotel Management
I had to change rooms twice the first time the room key did not work. The second time the television did not work and was reported to the receptionist.
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the room changes and the issues you encountered during your stay. This is not the seamless experience we strive to provide, and we understand how frustrating this must have been. Your comments have been forwarded to our team for review and improvement. We appreciate you bringing this to our attention and hope you will consider staying with us again for a more pleasant and hassle-free visit.Sincerely,Hotel Management
I recently stayed at this hotel and unfortunately, it didn't meet expectations. Upon arrival, I was immediately uncomfortable due to an insect crawling around on the table, which made the room feel unclean. Additionally, I was surprised to find that basic toiletries like a toothbrush, hair conditioner, and even a hair wash were not provided. These are basic essentials that I expected to be available. The door was difficult to unlock with the key card, causing further frustration. Overall, the experience was far from ideal, a... read more
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. Cleanliness is a top priority, and your note about the insect is being addressed immediately. We’re also looking into the key card issue to improve guest access. Your comments are valuable in helping us improve. We hope to welcome you back for a better stay.Sincerely,Hotel Management
DISGUSTING Do not stay here. They do not clean the rooms. THEY HAVE ANTS! Everywhere! In the rooms, on the floors, beds, ceiling, by the elevators.. on floors higher than the first! I tried to wipe away some of the mess before taking a picture, but there were ants everywhere. There is no one that stays at the front desk to talk to about, nor do they pick up the phone. There was a hole in shower, which creepily felt like a peephole, things hanging out in the drain, ants everywhere, very sticky and very dirty floors…. Do not s... read more
Business response:
Dear Guest, We sincerely apologize for any oversight during your time with us. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. Please consider giving us another chance to provide you with the superior hospitality and pristine accommodation you should always expect from us. Wishing you safe travels your way!Sincerely,Hotel Management
Very Noisey There was major noise like a drill on and off. I think it had something to do with neighbors running hot water. The breakfast buffet was a joke. It was prepackaged muffins, packets of out meal and granola bars. On the good side the bed was comfortable and the shower had plenty of hot water.
Business response:
Dear Barbara, We apologize for the noise disturbance you experienced and will investigate the issue to ensure a more peaceful stay for future guests. We also appreciate your comments about the breakfast selection and will review our offerings to improve the experience. We're glad to hear you found the bed comfortable and enjoyed the hot water in the shower. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Run This place was the worse one
Business response:
Dear SHONTAYA, We’re sorry to hear that your stay did not meet your expectations. Guest satisfaction is important to us, and we regret any issues you may have experienced. If you’d like to share more details, we’d appreciate the opportunity to address your concerns. We’re always working to improve and hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.