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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I need a full refund I disputed it with my bank account
Business response:
Dear Ashley, We strive to ensure that our guests have a favorable impression of our hotel; therefore, we sincerely apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges. We appreciate you bringing this to our attention, and we will address this with our team. Your feedback is important to us, and we hope to regain your trust in the future. Sincerely, Hotel Management
Below average
Business response:
Dear mohmad, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was below average and did not meet your expectations. We continuously strive to deliver a clean, comfortable, and welcoming stay for every guest, and it’s clear we fell short during your visit. Your comments are valuable to us as we work to enhance our service and overall guest experience. We look forward to welcoming you back. Sincerely, Hotel Management
Property had a distinct smell throughout. Floors throughout had not been swept or mopped in quite a while. Carpet stains. In our room there were broken kitchen cabinets, security lock on the door broken, floors had crumbs, chips, and miscellaneous debris. Breakfast was less than expected. Service at the desk was uninspired and lacked a general need to be welcoming or anticipate guest needs.
Business response:
Dear David, We sincerely apologize for the issues you experienced, from cleanliness concerns to maintenance problems and underwhelming service. This is not the standard we aim to provide, and your comments have been shared with the appropriate teams for immediate attention and improvement. We’re also reviewing our breakfast offerings to better meet guest expectations. Your insights are invaluable to us, and we hope to earn the opportunity to welcome you back. Sincerely, Hotel Management
The door to the room stuck to the frame and barely opened. Soon realized all doors made an awful sound and were very difficult to open and close. Could hear people struggling with them at all times of the day or night. The tub and shower walls were spray painted so to say the rooms were renovated is not true. Heating/cooling unit extremely loud. Breakfast was minimal and not worth the space. Had to ask if they could resupply it. He brought out 3 mini muffins. If you need anything in your kitchen be sure to let them know what... read more
Business response:
Dear Anita, Thank you for taking the time to share your experience. Providing a comfortable and welcoming stay is always a priority, and we apologize for the inconvenience caused by the maintenance issues you encountered. We are also sorry that our complimentary grab-and-go breakfast, designed for quick takeaway and convenience, did not meet your expectations. We appreciate you highlighting the kitchen amenities, which are available upon request at the front desk to help ensure cleanliness and flexibility. Our goal remains t... read more
Totally different from the web picture. Not as clean as it should.. not coffee maker inside, breakfast coffee taste like water. Staff wiping his nose with bare hand and
Business response:
Dear Guest, We want every guest to have a comfortable stay, so we are genuinely sorry that we fell short of making that happen for you. We understand how frustrating it must have been to deal with the cleanliness and service issues. Your feedback regarding the amenities, coffee quality, and staff hygiene is concerning and does not reflect the high standards we strive to maintain. We take your comments seriously and will address these matters with the appropriate departments for immediate review and improvement. Guest comfort... read more
Power was out. Couldnt check in
Business response:
Dear Guest, We sincerely apologize for the power outage that prevented you from checking in as planned. This unexpected situation was beyond our control, and we understand how frustrating it must have been. Our team worked diligently to resolve the issue as quickly as possible to minimize guest inconvenience. We appreciate your patience and understanding, and we hope to provide you with a seamless and comfortable stay during your next visit. Sincerely, Hotel Management
The room is clean
Business response:
Dear Guest, Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found your room clean and comfortable. Cleanliness is a top priority for us, and we're pleased that our efforts in maintaining the rooms met your expectations. Your satisfaction is important, and we look forward to continually providing a great experience. We appreciate your support and hope to welcome you back for another stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.