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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this hotel! Too late for me- save yourself This hotel keeps minimal staff on site, services the rooms less than once per week, and offers only token amenities. The public areas of the hotel are squalid. The claimed amenities are laughable; the "breakfast" included with the room rate is a bin of granola bars labelled "Please only take one." Coffee makers and other features that are standard for most hotels can be requested, but only if one can find a member of the staff... and then are subject to availability and can ta... read more
Didn't know... Scary and horrid.
Business response:
James, thank you for choosing our hotel for your stay. We were disheartened to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was extremely disappointing. Staff was cordial. Coffee was great. Breakfast was vending machine quality celophane wrapped muffins and snack bars. Carpet in common areas and guest rooms was filthy. My feet and shoes stuck to the floors in the kitchen and bath, but housekeeping was an additional fee. Threadbare bedding. Stained upholstery. "Closet" featured a curtain rather than a door.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room was filthy, stains on headboard. Heat wouldn’t work, cable tv that was blurry in the 30 something channels with the top channel being TBS. breakfast was a granola bar and bad coffee to go. Wouldn’t have been so bad if I was paying for a $30 hotel, not over $100 hotel.
Business response:
Please accept our sincerest apologies for the cleanliness & maintenance issues you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Manageme... read more
My reservation was cancelled and no other rooms were available in a 30 mile radius. I slept in my car in the parking lot of a Target that night, despite having paid in advance.
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Reserved a room 4 days in advance through Expedia and extended stay called Expedia to notify me that my reservation had been canceled on May 21 on the same evening I needed to check in. It turned out to be a very aggravating evening.
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
It was at convenient location. Found bugs in linens
Business response:
Thank you for your comments about your stay with us. Although you liked our location, we sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your ... read more
3rd world hotel This property is horrible and does not meet the standards of Hotels.com. There was a cigarette burn on the bedspread, rooms were not very clean. Front desk attendant was outside smoking when we arrived and asked “Are you checking in”? Very nonchalant. He put the two of us in a single room w one double bed before we moved to a true double. Small rough towels, only one plastic cup, room stank and was dirty. More like a third world hotel.
Business response:
Preston, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.