This profile has been claimed by the business owner or representative.
Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved a room 4 days in advance through Expedia and extended stay called Expedia to notify me that my reservation had been canceled on May 21 on the same evening I needed to check in. It turned out to be a very aggravating evening.
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
It was at convenient location. Found bugs in linens
Business response:
Thank you for your comments about your stay with us. Although you liked our location, we sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your ... read more
3rd world hotel This property is horrible and does not meet the standards of Hotels.com. There was a cigarette burn on the bedspread, rooms were not very clean. Front desk attendant was outside smoking when we arrived and asked “Are you checking in”? Very nonchalant. He put the two of us in a single room w one double bed before we moved to a true double. Small rough towels, only one plastic cup, room stank and was dirty. More like a third world hotel.
Business response:
Preston, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Found dog poop on floor, other things broken also
Business response:
Ben, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
horrible Horrible. I was stuck in Washington DC because of a flight. Stay at the airport VS. staying here.
Business response:
Laura, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
No customer service whatsoever. Shower didn’t work, couldn’t get ahold of anyone to get it fixed and they didn’t offer to change rooms.
Business response:
On behalf of the entire team here at our property, please accept our sincere apology for not meeting your expectations during your recent visit. We're sorry that we were not attentive to your needs and that our lack of responsiveness marred your stay with us. We have shared your concerns with our department heads and we are reviewing our procedures to make sure that this doesn't happen again. We appreciate your feedback and hope that you will give us another chance to prove ourselves to you on a future visit. Sincerely, Hote... read more
It is not advertised that this not a facility that you would want to stay at on a business trip. It is more of a nightly hotel situation or long-term local workers
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.