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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was rude and non existent for the most part. Room smelled bad. Extended stay seems to be going downhill now. Would not recommend.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Not exactly what ur looking for for $125. I wouldnt cook food in that “kitchen” if i was starving.
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Horror Story Booked thru Hotels.com. Arrived with confirmation and informed there were no rooms. Finally given a room with unmade bed and broken toilet. Worst hotel experience I’ve ever had. This place should be condemned.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Dirty, run down, over priced. When we checked in, the room smelled terrible. We had a busy day, so I opened a window to let it air out and we left to stick to our schedule. When we got back the room still smelled bad. When I pulled back the bedspread the sheets had obviously not been washed and there was a fresh(ish) yellow mark on them. I went down to the front desk with my complaints and asked for a different room. They downgraded us from a king to queen room. The new room did not smell and had clean sheets, but the toilet... read more
Business response:
Andrea, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Cama muy pequeñas Fue muy decepcionante la cama era bastante pequeña no hubo nadie que ayudara con esto no recomiendo una cama matrimonial no caben 2 personas son muy pequeñas
Business response:
Bryant, thank you for being our guest and for staying at our hotel. We apologize for the service issue you experienced and that our staff was not responsive to your needs. Your feedback will help us as we continually improve our service and facilities moving forward. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Looks like the hotels hallway never been vacuumed trash all over the hotels hallway
Business response:
Suran, please accept our sincere apologies for the cleanliness issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The most horrible experience in a hotel Durty,Smelling discusting,no breakfast like the promise
Business response:
Patricia, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
No thanks hotel The staff was not friendly or accommodating. The room was outdated and unclean; you can smell trash through the vents in our room
Business response:
We apologize for not meeting your expectations with regard to our service and your room. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,209 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.