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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cama muy pequeñas Fue muy decepcionante la cama era bastante pequeña no hubo nadie que ayudara con esto no recomiendo una cama matrimonial no caben 2 personas son muy pequeñas
Business response:
Bryant, thank you for being our guest and for staying at our hotel. We apologize for the service issue you experienced and that our staff was not responsive to your needs. Your feedback will help us as we continually improve our service and facilities moving forward. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Looks like the hotels hallway never been vacuumed trash all over the hotels hallway
Business response:
Suran, please accept our sincere apologies for the cleanliness issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The most horrible experience in a hotel Durty,Smelling discusting,no breakfast like the promise
Business response:
Patricia, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
No thanks hotel The staff was not friendly or accommodating. The room was outdated and unclean; you can smell trash through the vents in our room
Business response:
We apologize for not meeting your expectations with regard to our service and your room. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
the room was not clean and there were roaches
Business response:
Thank you for your review. We sincerely apologize for the inconvenience you experienced in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. Also, we have contacted our pest control provider to address the issue as soon as possible. We hope you will give us another chance to redeem ourselves on your next trip in near future. Sincerely, Hotel Management
Nasty Property has been well worn out. From the lobby to the elevator then the hall to the room. Once in the room it didn’t stop there.The comforter needs to be tossed in the trash. Desk chair needs to be replaced. The refrigerator both inside and out shows use and abuse. Towels were rags, washcloths were brown from previous use.Carpet had trails from dirt & wear. The unique smell was offensive. Unless you are desperate stay away from this place. Just too beat up here.
Business response:
Rick, thank you for taking time out of your day to share feedback. We know traveling is not always easy, and we are sorry we failed to make you as comfortable as possible. Your comments were shared with our team in an effort to prevent such mistakes going forward. We are truly sorry and hope you will consider staying with us again so we can extend the level of hospitality we are typically known for providing. Sincerely, Hotel Management
Filthy & Stinks Filthy hotel, broken toilet cover & curtain. Missing ironing board. Same trash in thehallway for days. room 224 strong urine smell, switch to 3rd floor. Muddy stairs tge entire time. Really gross hotel.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Adnan, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Place is filthy!
Business response:
Thank you for feedback of your recent stay. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sinc... read more
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,183 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.