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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was my first experience at an Extended Stay. The staff was pleasant and responsive to our needs. The iron in the room didn’t work, it took a while, but we did receive a replacement. We arrived mid evening, checked in, dropped our things off in the room and were only there overnight.
Business response:
Thank you for your review. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. Thank you again for your feedback, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
I was surprised at how dark the room was and smelled like smoke even thought the hotel is non-smoking. I had to go out to get air freshener. The beds were comfortable, but there was no coffee maker or coffee cups in the kitchenette. The staff was friendly but it was very dated and some of the furniture in the room was damaged.
Business response:
Thank you for your review. We apologize that our accommodations fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We will also follow up with the team to ensure we are doing everything possible to minimize the smoke odor so that our guests are not impacted. The dishware for your room, along with the coffee maker, is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. On a positive note, we are happy yo... read more
I would give it a C I only stayed one night but for those staying longer, I wouldnt recommend it. The room is small so if you cook the smells will permeate the entire room, including your clothes. The bath towels are very small and there is no counter space in the bathroom to put your toiletries and personal items on. There is an extra work table - maybe instead, the table should be moved to the bathroom. The coffee, tea and granola bars are appreciated but maybe it shouldn't be promoted as free breakfast. There isn't anythi... read more
Business response:
Louisa, thank you for your review. We apologize for the difficulties you faced while you were here and for your disappointment with our breakfast offerings. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. We appreciate your suggestions and hope that you will consider to revisit us. Sincerely, Hotel Management
It was great experience with hotel and everything was okay
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Everything was excellent and it was good experience with hotel
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
It smelled smokey to me but not enough to aggravate my asthma. I love the fact that they allow dogs! Just keep them out of the 4th floor rooms so that those of us with asthma won't become ill.
Business response:
Although you liked our pet-friendly feature, We apologize for the smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate your suggestion, and we hope that you will come back and stay with us again Sincerely, Hotel Management
The manager upon check in was very pleasant and he explained the new system was fixing them challenged.
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay and our great service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 931 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.