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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is old including worn bedding etc. - expected I guess for low price paid
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Animal friendly Booked last minute. Front desk staff very nice. Room clean...a little warn down. Bed was on the harder side. Overall it was fine for the night. However right after I got out of the shower I got a call from the front desk saying the shower was leaking into room downstairs. Now this is not a big deal to me but I had read in other reviews this has happened. So I am not sure if my leak is new or of they never fixed the last one! I was in room 214. There is a $25 extra pet fee. I wish they would just tack it on in... read more
Business response:
Melissa, we appreciate reviewing Extended Stay America. It is a delight to know you liked your clean room and that you were impressed with our associates at the front desk. However, we regret any inconvenience caused. Thank you for being our guest, and we look forward to hosting you again. Sincerely, Hotel Management
Next to mall, near an event center and the highway for easy access to DC. Meets all your basic needs!
Business response:
Thank you for commenting about your stay at Extended Stay America. We are pleased to know that you enjoyed the convenience of our location close to the mall and the other interesting places in our city. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
William, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The beds were hard & pillows uncomfortable. The water pressure in the sink was low & lighting in the bathroom was dim. I was hoping for a little more options for breakfast.
Business response:
We are sorry you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, your feedback regarding the maintenance issue has been shared with the concerned teams, and they are checking and fixing it immediately. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Hotel towels were dirty, apart from that a decent stay for a tiring day.
Business response:
Thank you for choosing Extended Stay America. Although you had an overall good stay, we are sorry for the cleanliness issue you experienced and have immediately brought this to the attention of our housekeeping team for review and action. We hope you will give us another chance to provide an outstanding experience on your next visit. Sincerely, Hotel Management
Business response:
Katie, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
This hotel is best described as bare bones facility. The room was OK in terms of its cleanliness and general condition. The hotel lacks the basic amenities common to hotels in this area. There is no business center where guests can have access to a desk top computer and a printer. There is no coffee in the lobby and there is no coffee maker in the room.
Business response:
Thank you for being our guest. We are pleased to know you liked your room, but we are sorry you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thanks again, and we hope to host you back in the future for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 931 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.