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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some of the front desk people were unhelpful. The bathroom was clean, however, the location of the sink faucet was terrible as was the pressure of the showerhead.
Business response:
Sukhpreet, thank you for the feedback. We are glad to read you had an overall pleasant visit. However, we are sorry for the maintenance issue you experienced in your bathroom. We have shared your concerns with our engineering team, and they are working to correct the issues. We apologize for the inconvenience you had with some of our front desk associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the oppo... read more
Ruth Good place to stay with a pet. We were there to bring our student to GMU. Close to campus. Wished we had 2 double beds, so one of us had to sleep on the floor, no rollaways. Very convenient.
Business response:
Ruth, thank you for staying at Extended Stay America. We are glad to know you loved our pet-friendly hotel and that our convenient location was perfect for your needs. However, we regret any inconvenience caused. We appreciate your business and hope you will stay with us again on your next visit to the area. Sincerely, Hotel Management
the WI-FI was not working strong.i mean it was very poor signal i used my data mobail
Business response:
Thank you for choosing our hotel for your recent stay. We apologize that there were internet service issues during your visit and for the inconvenience this caused you. We have asked our engineering team to address these concerns so that we can provide proper connectivity to all our guests. Thank you again for your feedback, and we look forward to having another opportunity to serve you and prove that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Location and access was good. Continental breakfast was poor. No fruit.
Business response:
Thank you for reviewing your experience at our hotel. Although you liked our location and had an overall pleasant stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
The location was great! Walking distance of mall,food and attractions. I would definitely stay again.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
This is not a business hotel.
Business response:
Thank you for staying at our hotel. We are disappointed to know you were not happy with your stay and that our offerings were not to your expectations. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 3.7 star rating with 1,373 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.