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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked it was in a close a proximity of Fair Oaks mall and Fairfax corner but the room was smells really bad, the towels had dark spots and smells like chlorine, the Airconditioning also smells, the blanket had two holes. Unfortunately that wasn’t my experience with same place couple of years ago but it changed a lot.
Business response:
Thank you for returning to us after many years. Although you liked our convenient location, we would like to apologize for the housekeeping issues you mentioned. Your feedback is discussed with the appropriate team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider staying again with us, as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Some of the front desk people were unhelpful. The bathroom was clean, however, the location of the sink faucet was terrible as was the pressure of the showerhead.
Business response:
Sukhpreet, thank you for the feedback. We are glad to read you had an overall pleasant visit. However, we are sorry for the maintenance issue you experienced in your bathroom. We have shared your concerns with our engineering team, and they are working to correct the issues. We apologize for the inconvenience you had with some of our front desk associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the oppo... read more
Ruth Good place to stay with a pet. We were there to bring our student to GMU. Close to campus. Wished we had 2 double beds, so one of us had to sleep on the floor, no rollaways. Very convenient.
Business response:
Ruth, thank you for staying at Extended Stay America. We are glad to know you loved our pet-friendly hotel and that our convenient location was perfect for your needs. However, we regret any inconvenience caused. We appreciate your business and hope you will stay with us again on your next visit to the area. Sincerely, Hotel Management
the WI-FI was not working strong.i mean it was very poor signal i used my data mobail
Business response:
Thank you for choosing our hotel for your recent stay. We apologize that there were internet service issues during your visit and for the inconvenience this caused you. We have asked our engineering team to address these concerns so that we can provide proper connectivity to all our guests. Thank you again for your feedback, and we look forward to having another opportunity to serve you and prove that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
This is not a business hotel.
Business response:
Thank you for staying at our hotel. We are disappointed to know you were not happy with your stay and that our offerings were not to your expectations. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 3.7 star rating with 1,408 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.