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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel towels were dirty, apart from that a decent stay for a tiring day.
Business response:
Thank you for choosing Extended Stay America. Although you had an overall good stay, we are sorry for the cleanliness issue you experienced and have immediately brought this to the attention of our housekeeping team for review and action. We hope you will give us another chance to provide an outstanding experience on your next visit. Sincerely, Hotel Management
Business response:
Katie, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
This hotel is best described as bare bones facility. The room was OK in terms of its cleanliness and general condition. The hotel lacks the basic amenities common to hotels in this area. There is no business center where guests can have access to a desk top computer and a printer. There is no coffee in the lobby and there is no coffee maker in the room.
Business response:
Thank you for being our guest. We are pleased to know you liked your room, but we are sorry you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thanks again, and we hope to host you back in the future for a much better experience. Sincerely, Hotel Management
I would have liked to have been told that I needed to ask for dishes, instead I had to go back to the front desk to get them. The place was clean, the building was in good shape. Overall, it was ok for the cost, considering the ares
Business response:
Thank you for evaluating your stay. It’s good to know you liked our hotel property and that you found us to be a good value. However, we are sorry our hotel policy was not explained to you upon arrival. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. Thanks again for staying with us and we look forward to your next visit. Sincerely, Hotel Management
Business response:
John, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Good experience
Business response:
Carlos, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Adequate stay The breakfast was very limited, and there was no cream or milk for the coffee, not even the powdered kind.
Business response:
Kim, thank you for reviewing our hotel. We're sorry that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
Good stay
Business response:
Carlos, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Great hotel amenities. All the necessities. Good WiFi
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved the amenities we offer and that you had an exceptional stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 880 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.