This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I called ahead of time to see if there was going to be a coffee pot in the room I was told that yes there is a coffee pot in the room but when I arrived there was not one in the room. I call and ask for one and I was told that they needed to see if one was going to become available.
Business response:
Please accept our sincere apology for the lack of responsiveness you experienced with our staff. We have addressed the issue and will be using this as an example with our team to prevent future shortcomings. We appreciate your candor and hope you will give us another opportunity to provide you with the exceptional service you deserve. Sincerely, Hotel Management
Staff were friendly. Need more items for breakfast.
Business response:
It is nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We value your suggestions regarding breakfast offerings. Thank you for being our guest, and we look forward to your next stay. Sincerely, Hotel Management
I liked the proximity to where I had business. I did not like the condition of the property and the lack of sufficient personnel on site to address problems at night.
Business response:
Thank you for being our guest. Although you liked our location, we would like to offer our sincere apologies for not living up to your expectations for a perfect stay. Your feedback with regard to the condition of our property and the service issue will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
No ice in the building, had to wait for the refrigerator in room to make ice cubes in trays. Free breakfast was a choice of 2 granola bars. At check in I had already paid for the room and handed the desk person the paperwork first thing, he still tried to charge me again for the room. Clean, nice location, accepted our Shih Tzu, quiet.
Business response:
Thank you for selecting us. We are glad you liked your well-appointed room and that you had a pleasant stay with us. However, we regret the service issue at check-in. Your feedback will help us improve our performance going ahead. t was a pleasure serving you, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Everything good ,clean , quite, good service , nice location
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your comments are highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Comfy and cozy Enjoyed the stay. Cozy and comfy.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Property is old including worn bedding etc. - expected I guess for low price paid
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 930 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.