This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was just one friendly staff. The entire hotel was smelling. The front desk staff were always leaving the front desk.
Business response:
On behalf of our entire team, please accept our sincere apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the housekeeping service in your room. We will address this matter immediately with our Housekeeping team to come up with solutions to avoid this experience in the future. We hope you will consider giving us another opportunity to serve you. We look forward to welcoming you back again soon. Sincerely, Hotel Management
Some of the furniture needs updating and needs more cleaning items
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your feedback as it will help us improve our facilities moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great location, room was fine, front desk staff very friendly and courteous
Business response:
Dale, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Acceptable No frills basic room for extended stay. Clean, comfortable, only thing they could have included was a plastic disposable laundry bag for dirty laundry. Other than that, quite acceptable. No continental breakfast offered, just coffee and some cereal, unless I missed something. Then again, I usually don't avail myself of breakfast outside of some orange juice.
Business response:
Robert, thank you so much for the review. It’s a pleasure knowing your visit with us was an enjoyable one. We value your feedback as it will help us improve our service and facilities moving forward.\We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I called ahead of time to see if there was going to be a coffee pot in the room I was told that yes there is a coffee pot in the room but when I arrived there was not one in the room. I call and ask for one and I was told that they needed to see if one was going to become available.
Business response:
Please accept our sincere apology for the lack of responsiveness you experienced with our staff. We have addressed the issue and will be using this as an example with our team to prevent future shortcomings. We appreciate your candor and hope you will give us another opportunity to provide you with the exceptional service you deserve. Sincerely, Hotel Management
Staff were friendly. Need more items for breakfast.
Business response:
It is nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We value your suggestions regarding breakfast offerings. Thank you for being our guest, and we look forward to your next stay. Sincerely, Hotel Management
I liked the proximity to where I had business. I did not like the condition of the property and the lack of sufficient personnel on site to address problems at night.
Business response:
Thank you for being our guest. Although you liked our location, we would like to offer our sincere apologies for not living up to your expectations for a perfect stay. Your feedback with regard to the condition of our property and the service issue will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 880 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.