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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For 140 a night, I expected better. It was a non smoking room but the room next to me was smoking so I was basically sleeping in a smoking room. The kitchen was worn, the refrigerator made an awful noise when the compressor went on, and was basically glued shut from slime along the seals. Barely any hot water as I was on the 4th and top floor. As a travel nurse I’ve stayed in cleaner and less pungent hotels that cost half as much.
Business response:
Justin, thank you for your review. On behalf of our entire team, please accept our apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent experience to each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
Karla, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Could use some updating. The linens are always so dingy at this brand of hotel. The locale is great. 13 minutes from IAD airport, a huge mall in walking distance, friendly staff. But that linen is hard for me to excuse. Can not understand why white linens are yellow and abrasive like a brillo pad. If ALL Extended Stays would fix that i would be more inclined to make them my first choice. It was in fact the best that i could do at the last minute. A family run establishment, great family. Just needs to rethink how they all la... read more
Business response:
Jeanie, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. However, we are sorry for not meeting your expectation in regard to linens. our feedback has been shared with the concern team so that they will take corrective measures. We hope you will consider us home the next time you are in the area. Sincerely, Hotel Management
Don't count on breakfast The best thing about the hotel is the area - right across from the Fair Oaks mall. The biggest complaint is about their so called breakfast - several muffins and oatmeal power bars of one flavor. The food bins were almost empty. I asked to refill them, came back in 10 min and they were still empty. WiFi kept going off and on.
Business response:
Thank you for your feedback. Although you liked our convenient location, we are sorry for the inconvenience you experienced with our breakfast facility. We have taken a note of your feedback in regard to our breakfast service for better improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Teresa, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good place Really appreciate the hotel staff for their service espicially Receptionist Amith. thank you !!!
Business response:
Thank you for posting such kind comments about our hotel. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our entire team, especially with Amith. Thanks for choosing Extended Stay America, and we hope to welcome you back soon. Sincerely, Hotel Management
Simplify the WiFi Tried to log onto the WiFi - "Nightmare!" I'm fairly computer savvy, but couldn't log on with my Kindle Fire device. My iPhone seemed to log in no problem, but once on it was the worst WiFi I was ever on, except maybe my Dr's. waiting room. Had to revert to my 4G network.
Business response:
Ted, thanks for evaluating your stay. We are happy to know you had a good night’s sleep and that you had an overall pleasant stay. However, we are sorry for the internet issue you had while here and regret the inconvenience this caused. Your comments have been shared with the respective team to improve our service and amenity moving forward. Thanks for being our guest, and we hope to welcome you again for much better experience when in the area. Sincerely, Hotel Management
Average hotel Just an average hotel, but the price was ok. Like most hotels the beds were too hard and not enough blankets. Pretty average.
Business response:
Steve, thanks for staying with us. We are happy to know you found us to be affordable and that you had an overall nice stay. However, we are sorry for the issue you had with the bed and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our facilities moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 911 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.