Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

Business response:

Thanks for staying at our hotel. We are happy to know you had an overall nice stay. However, we are sorry for the internet issue you had in your room and that you were unhappy with our breakfast choices and regret the inconvenience this caused. Your comments have been shared with the respective team to improve our service and amenity moving forward. Thanks for being our guest, and we hope to welcome you again for much better experience when in the area. Sincerely, Hotel Management 

Business response:

Lori, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your rating. We look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

It was our pleasure having you as our guest at Extended Stay America. We are delighted to read you were impressed with your room and that our location was perfect for your needs. Thanks for allowing us to be of service, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Vitore, thank you for evaluating your stay. We are happy to know you were benefited with our convenient location close to your needs and that you found us to be affordable. However, we are sorry for the issue you experienced and regret if any inconvenience caused. Thanks again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Fannie, many thanks for posting your gracious rating. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Mason, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Thanks so much for your review. Your feedback is so helpful in knowing what we're doing right, and where we can improve. We're glad you enjoyed your stay overall, and we apologize for failing to meet some of your expectations. We hope you will give us another opportunity, as we'd love to ensure a comfortable and relaxing stay. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America while here to celebrate the New Year’s Eve. We are delighted to know you liked our well-maintained property and had a great stay with us. We appreciate your review and look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Sarah, thank you for your review. We are pleased you enjoyed your recent trip to Extended Stay America. As you mentioned, our hotel is in a great location with many restaurants and shopping options just minutes away. We appreciate your feedback and look forward to accommodating you in the future! Sincerely, Hotel Management