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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't count on breakfast The best thing about the hotel is the area - right across from the Fair Oaks mall. The biggest complaint is about their so called breakfast - several muffins and oatmeal power bars of one flavor. The food bins were almost empty. I asked to refill them, came back in 10 min and they were still empty. WiFi kept going off and on.
Business response:
Thank you for your feedback. Although you liked our convenient location, we are sorry for the inconvenience you experienced with our breakfast facility. We have taken a note of your feedback in regard to our breakfast service for better improvements. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Teresa, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good place Really appreciate the hotel staff for their service espicially Receptionist Amith. thank you !!!
Business response:
Thank you for posting such kind comments about our hotel. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our entire team, especially with Amith. Thanks for choosing Extended Stay America, and we hope to welcome you back soon. Sincerely, Hotel Management
Simplify the WiFi Tried to log onto the WiFi - "Nightmare!" I'm fairly computer savvy, but couldn't log on with my Kindle Fire device. My iPhone seemed to log in no problem, but once on it was the worst WiFi I was ever on, except maybe my Dr's. waiting room. Had to revert to my 4G network.
Business response:
Ted, thanks for evaluating your stay. We are happy to know you had a good night’s sleep and that you had an overall pleasant stay. However, we are sorry for the internet issue you had while here and regret the inconvenience this caused. Your comments have been shared with the respective team to improve our service and amenity moving forward. Thanks for being our guest, and we hope to welcome you again for much better experience when in the area. Sincerely, Hotel Management
Average hotel Just an average hotel, but the price was ok. Like most hotels the beds were too hard and not enough blankets. Pretty average.
Business response:
Steve, thanks for staying with us. We are happy to know you found us to be affordable and that you had an overall nice stay. However, we are sorry for the issue you had with the bed and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our facilities moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
WiFi is not free if you want decent speed Forget the free "breakfast" and WiFi and walk next door to the Starbucks. I had to wait 10 minutes just for them to make coffee at 8am.
Business response:
Thanks for staying at our hotel. We are happy to know you had an overall nice stay. However, we are sorry for the internet issue you had in your room and that you were unhappy with our breakfast choices and regret the inconvenience this caused. Your comments have been shared with the respective team to improve our service and amenity moving forward. Thanks for being our guest, and we hope to welcome you again for much better experience when in the area. Sincerely, Hotel Management
Business response:
Lori, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your rating. We look forward to your next visit when in the area. Sincerely, Hotel Management
Excellent Location for Shopping. Hotel is located directly across Fair Oaks Mall for shopping, restaurant, and entertainment. Near public transportation including the Vienna Metro and 40 mins from DC. Staff are very friendly and accommodating. Rooms are clean and a good size.
Business response:
It was our pleasure having you as our guest at Extended Stay America. We are delighted to read you were impressed with your room and that our location was perfect for your needs. Thanks for allowing us to be of service, and we look forward to your next visit. Sincerely, Hotel Management
Good Value It was worth the price I paid and I like it also close to the Mall you could just walk too. Close enough to DC and if you get up early you can park for free in the DC area and bike everywhere.
Business response:
Vitore, thank you for evaluating your stay. We are happy to know you were benefited with our convenient location close to your needs and that you found us to be affordable. However, we are sorry for the issue you experienced and regret if any inconvenience caused. Thanks again, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 3.7 star rating with 1,408 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.