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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good location Right at the mall, very convenient for shopping. Clean staff only come to clean your room once in a week.
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our housekeeping services were not to your expectations. Housekeeping services are also available upon request for an additional fee. We are sorry for this issue, but are happy to read that we provided you with comfortable room as well as a convenient location. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Ok in a pinch Checkin was simple and the staff were very friendly, however the room was kinda sketchy. The windows were both broken and ajar and unable to close fully, in the bathroom the ceiling above the shower was all moldy and falling apart with water dripping from the room above, and the AC unit did not work.
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, the maintenance issues you described are truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are working with our maintenance staff to make sure everything is up to standard and functioning properly. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Next to shopping area and restaurant. Afforadabl Quiet. Ez-parking. I didn't see much of anyone.
Business response:
I want to thank you for taking the time to post a review of your experience with us. I am glad to read that you were pleased with our location and had a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
After 11pm there's noting open near by. NOTHING Located next to a very nice mall, but there's nothing near by if you need anything after hours. No gas station, store, nothing near by to even get a soda or a snack or anything. The vending machines in the hotel only take credit cards and they are very over priced and the selection is poor.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that we failed to meet your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Nice clean room, close access to mall for shopping and food. Easy access to metro bus for travel around the Fairfax/DC area
Business response:
Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our comfortable accommodations and convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
GOOD GOOD
Business response:
Thank you for taking the time to write a review of your experience with us. I am glad to read that we were able to accommodate your needs with a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
solo gateway Just a solo gateway the only thing I did not like is when i check in room was not smelling good for some reason n on top of that the bedsheets wasn't that clean a lot of stain on the sheet wasn't pleasant at all overall the stay was quietly okay, the bathroom was very clean i like it
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the cleanliness issues you experienced. To prevent this from happening again, we will make sure we are thoroughly inspecting our rooms and linens prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Would not recommend...here's why When we first got to the hotel, we were informed that our room was not ready, although it was about 2:00 pm (Our reservation was for 12:00 pm). We were then able to get another room, thanks to Millie (The receptionist at the time and the only good part of the Hotel Staff). We had to call and request for fresh towels for our stay. The receptionist (Not Millie) stated they would bring the towels, but never did. We ended up having to go and get the towels ourselves from the front desk. A second ... read more
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 880 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.