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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice clean room, close access to mall for shopping and food. Easy access to metro bus for travel around the Fairfax/DC area
Business response:
Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our comfortable accommodations and convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
GOOD GOOD
Business response:
Thank you for taking the time to write a review of your experience with us. I am glad to read that we were able to accommodate your needs with a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
solo gateway Just a solo gateway the only thing I did not like is when i check in room was not smelling good for some reason n on top of that the bedsheets wasn't that clean a lot of stain on the sheet wasn't pleasant at all overall the stay was quietly okay, the bathroom was very clean i like it
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the cleanliness issues you experienced. To prevent this from happening again, we will make sure we are thoroughly inspecting our rooms and linens prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Visiting my home town My first room smelled weird and the air was broken. The maintenance man came did what he could and then happily moved me to a room that smelled good and had working AC. The shower wasn't as clean as I had expected. But beside the issues with the first room everything else was great the staff was friendly and the room was very comfortable.
In town for business . staff was friendly . hotel was in a good location., house keeping terrible was suppose to come in and clean on 2 different days and never showed up . had already booked my hotel own line for a couple of weeks .I finishes my stay and moved to another location.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that we missed the opportunity to clean your room on two separate occasions. I discussed your comments with the team, and we are going to have a staff meeting to improve on our communication within our entire team in order to improve service. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Great trip This was just a quick place to crash for an early morning appointment in the area. Everything was clean and the staff was professional
Convenient location near George Mason University Staff was courteous and friendly however the room smells like an ashtray. I was told it would be a non smoking room but apparently the room has seen a lot of smokers.
Would not recommend...here's why When we first got to the hotel, we were informed that our room was not ready, although it was about 2:00 pm (Our reservation was for 12:00 pm). We were then able to get another room, thanks to Millie (The receptionist at the time and the only good part of the Hotel Staff). We had to call and request for fresh towels for our stay. The receptionist (Not Millie) stated they would bring the towels, but never did. We ended up having to go and get the towels ourselves from the front desk. A second ... read more
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 3.7 star rating with 1,372 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.