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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid. As a last resort only. Dirty towels (clear stains from previous use), bathroom was not clean, sink has multiple stains, top of fridge is significantly damaged, there is NOTHING in the kitchen (no coffee/tea maker, no utensils, no pots or pans, no plates, it is completely empty, two tiny dish towels and two packets of dish washing soap where 100% of the contents of the kitchen), half of the light fixtures were not plugged in or working, pillows were very cheap and some had stains on the pillow cases, sheets and blanket... read more
Motel standards The beds are very hard. The air conditioners are old and shut off constantly, when you call the desk they were not helpful. There was a ticking noise coming from the kitchen appliances that kept us up most of the night. The parking lot needs more lighting for the area.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that product did not meet your expectations. Your comments were reviewed by our staff and the management. And we will address the issues you mentioned to make sure your experience is not repeated. Our team appreciated your comments, as it will help us to improve our services and product. We hope that you will give us the opportunity to provide you with a better experience the nex... read more
Bathroom not that clean Horel overall was ok but the bathroom, especially the toilet looked like it has not been cleaned in a while.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our housekeeping service did not meet your expectations. Your comments were reviewed by the staff and the management and we will address the issues you mentioned to make sure your experience is not repeated. Our team appreciated your comments, as it will help us to improve our services and product. We hope that you will give us the opportunity to provide you with a better ex... read more
This is just a motel level place, don't expect too much.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were unable to exceed your expectations. Your comments were reviewed by the staff, and we will continue to strive to provide each guest with professional customer service and a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next... read more
very dissatisfied To get a front desk attendant upon arrival at 9pm had to go outside and dial 0 on a phone to get someone to check us in. The bed was supposed to be a queen but instead was a full. Blanket had cigarette burn holes in them. Room was very small to be a suite. I will not be staying there ever again.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. Your comments were reviewed by the staff, and we will make sure we are responding to guest needs in a timely manner as well as closely inspecting our linens. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the n... read more
Empty Kitchenette The advantage at staying in a room with a kitchenette is the ability to prepare your own meals. The room had completely bare cupboards; no cooking utensils, dishware, pans, or utensils. The rest of the room was adequate, but maintenance issues were starting to show. Cleanliness was not appalling, but far below the standards set by Hilton or Marriott owned properties.
Despite no smoking room request, room reeked of tobacco or other substances. After 2 days clothing required airing and dry cleaning. Never again...
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear your stay did not meet your expectations. Your comments were reviewed by the staff, and we will make sure we are better monitoring our room inventory as well as reviewing our room inspection procedures to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provid... read more
Hotel Stay After checking in and not receiving any maid service after two days, I inquired at the front desk how often is the maid service. I was told by the attendant that they only clean rooms once per week. Accordingly, if you stay a week, you have the same towels and there is no vacuuming during that week.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities did not meet your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange at the front desk. Moving forward, I will make sure we are clearly communicating our amenities during guest arrivals. Your feedback ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 3.5 star rating with 2,434 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.