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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean Unfriendly staff and dirty roomr, beds has really bad smell. I think they never clean them. I hate it I couldn't even sleep.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure we are providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at ou... read more
Adequate We stayed for 3 days. It was adequate for our needs.
Hotel/motel close to INOVA Fairfax hospita Motel has several restaurants very close; nearby too. Biggest plus was that it was close to INOVA Fairfax hospital, so we could get some sleep before reporting to hospital at 0600. Bathroom had a "roach motel" behind toilet ... It was occupied. We left at 0530 and had to leave room key in room because the office was locked up. It served our needs as a close by motel/hotel so that we didn't have a hour + drive too get to hospital for check in.
Business response:
Your comments regarding our night staff are appreciated; yet, I was disheartened to read about the condition of your room. Your comments were reviewed by the staff, and we will review our cleaning and room inspection procedures to make sure your experience is not repeated. Thank you for your review.
Stay away from this place Dirty rooms, noisy AC, smelly rooms. Difficult to get clean towels and get room cleaned. They say : when is your cleaning day?
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am meeting with our staff to review our cleaning and room inspection procedures. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Overall the room was decent and clean. I was just disappointed that the shower lacked a shower curtain and there were a few strands of hair in the tub. This was a last minute booking at a low price do my expectations were not very high.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, we will be making sure our rooms are properly stocked and thoroughly inspected prior to guest arrivals. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Glad we only stayed one night Pull out sofa was only a twin. Room was stinky and dirty. There was trash (a cup lid) on the floor. No hot breakfast. No pool.
Normail Normal nothing to tell
WORST EXPERIENCE EVER It was absolutely a nightmare. When we walked in, we were greeted by a spider web hanging from the door entry way. The room wreaked of a mixture of foul smells, the sheets were stained, there were what looked like fur balls around and under the bed and as if that were not enough, the AC was not working. There was no one at the front desk to help. Finally, we left and started driving back home at 2am as there was no way we were going to stay there. Not sure how this motel is on hotels.com. If I could giv... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 3.5 star rating with 2,434 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.