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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff and a very clean room. Everybody was very accommodating.
Business response:
Ronald, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were impressed with your well-maintained room and treated exceptionally well by our staff. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Okay
Business response:
Sharlene, thank you for your review. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Room 157 No garage can Some bugs on the bed No mirror available we change the clothes Could be better
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management
Central to where we were looking. Overall it served the purpose. We were visiting Washington DC for the first time and didn't want to be in the city. Overall the room for the rate was fine.
Business response:
Thanks for the feedback. We are glad you found our location to be convenient and liked the value we offer. However, we apologize for the issue you experienced in your room and have shared your concerns with our maintenance team to ensure such instances are not repeated. We hope you will give us an opportunity to host you again and make this up to you during your future stay. Sincerely, Hotel Management
Okay Visit Room service should be everyday if you’re staying more then 1 day. I booked the Deluxe King Bed with sofa bed and couldn’t cook any meals because the hotel didn’t supply me with any cooking utensils or dinnerware utensils.
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased you were overall satisfied with your stay with us, but we are sorry for not meeting all of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Horrible layout, lazy staff The order of the rooms is nonsensical. Room 240 should come after room 238, not before room 210. Parking is inadequate near rooms. Something not working in the room? In a decent hotel, they'll bring it to you. Here? Down to the front desk. And don't count on the replacement working properly either.
Business response:
Jason, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Wasn’t told that the cleaning person would come to clean during my stay. It would have been nice to have been aware of that.
Business response:
Michelle, thank you for sharing your experience with us. We are sorry to read our service was not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping service on a weekly basis, however, this service is always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. We have shared your comments with our team to ensure clear communications going forward.We hope to have the opportunity to welcome you back so... read more
Accommodating facilities Room had appealing facilities. The only thing was you advertised on paper an appealing continental breakfast and that was not what you offered
Business response:
Ruth, thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was comfortable and that you enjoyed our facilities. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Excellent checkin and room was very comfortable. I would recommend this hotel to others. However, I don’t like being asked to write something beyond what I wrote.nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
Business response:
Thanks for the awesome feedback. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. We appreciate you recommending Extended Stay America and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.2 star rating with 1,451 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.